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Why can not enter phone number?

eigrpy
Level 4
Level 4

Hi Please see the picture attached. After installing the soft phone, The phone number cannot be entered. I just notice that it is missing some buttons at bottom of its screen. Do you think so?

4 Replies 4

Philip D'Ath
VIP Alumni
VIP Alumni

It mostly looks look an unprovisioned phone to me.

Vivek Batra
VIP Alumni
VIP Alumni

Hi,

Seems your phone is not registered and hence you can not use it. Are you working with CUCM or CME?

- Vivek

Yes I also think so. I am using CUCM. how can I check its status from the soft phone like physical phone? 

have  you assign the TFTP server ip address ie your CUCM IP to the CIPC.You can click the setting button then goto 4th Option to check the status.

Your CIPC suppose to have TFTP Ip address in order the fetch the config and Register.

Br, Nadeem Please rate all useful post.