Why does Call Park have different MoH than regular Hold?

[scott.hammond]

and more importantly how do I change it?

[virverma]

I hope this answers....

Music on hold allows users to place calls on hold with music that a streaming source provides. Music on hold allows two types of hold:

•User hold-The system invokes this type of hold when a user presses the Hold button or Hold softkey.

•Network hold-This type of hold takes place when a user activates the transfer, conference, or call park feature, and the hold automatically gets invoked.

[virverma]

To add or change the MOH you need to do the following:

1. Obtain the audio file for MOH (.wav or mp3).

2. Drop your audio file into:

(depending on ccm version)

C:\Program Files\Cisco\MOH\DropMOHAudioSourceFilesHere or

C:Cisco\DropMOHAudioSourceFilesHere

3. CCM > Service > Media Resource > Music On Hold Audio Source

MOH Audio Stream Number = chose a number that is not in use, see the

left hand screen to

see the numbers in use

MOH Audio Source File = select the file you want

MOH Audio Source Name = use the same name as above

Repeat = check

4. CCM > System > Device Pool > select device pool of phones you want to

change

> "User Hold MOH Audio Source" and "Network Hold MOH Audio Source" = change

to file you

Want

[scott.hammond]

Thanks but I dont have the option for user and network in the device pool. Only the Media Resource Group.

I have set the network and user source on the end device and it still has the wrong MoH for parks.

So I am trying to set up a different MRGL only to find out I cant see a way to set up a second MoH server to add to it with only the audio file I want.

Which begs the question, when you have 3 files in the MoH which one will it use as a default for Park?

[scott.hammond]

Sorry I forgot to mention I had defined user and network music at the device level without success.

Also I am on 6.1 if that makes a difference.

[iptuser55]

Cisco created something called Common Device Profile in 4.2 onwards and then removed it at CUCM 5 as 5 was based upon CCM 4 which did not have the profile and reapplied it again later as 6 is based upon 4.2. onwards - If I remember correctly. You used to have the common device profile at a DP level as well as at Device Level ???? however now at 6.X is seems to have been removed and only applied at the device level. The ideal is that a device can have the MOH settings either per device or via a Common profile so if a department, building requires a change of MOH, Hold etc then by assigning different profiles across the locations, buildings etc allows to change them in groups. By default there is no Common Device Profile

[scott.hammond]

Interesting, and I thought for a second you had it.

Confirmed there is no device profile setting for the DP, so the only place the user/network MoH is defined is the actual device.

So I dont quite understand with the User and Network sources set to the same thing why am I getting the correct one on user hold and the system default on call parks?

It almost acts like a code bug.