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Danfoss UC
Beginner

Why was Phone Designer EoL'ed ?

Cisco phone designer that was part of UCM 7.x was a great app for users to customize their own phone.  Anyone know why it was End of Life'ed with no replacement?

5 REPLIES 5
testeven
Cisco Employee

Hi,

The Phone Designer widget is EoL:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps9829/end_of_life_notice_c51-663729.html

I'm not sure why it was EoLed and there is no replacement product. You can take a llok to this 2rd party tool and see if it meets your needs:

http://www.voipintegration.com/Software/Background-Deployment/

Regards, 

Tere. 

If you find this post helpful, please rate!

Regards, Tere. If you find this post helpful, please rate! :)

With Phone Designer was possible for the user, also to create custom ringtones and upload these themselves to the own IP-phone.

Regards,

Mirko

Stephen Welsh
Enthusiast

There was a 'cull' a few years ago and Cisco removed a number of free widgets/applications, same time as CUAE was EOL'd

As to why, we may never know, but I suspect it was down to cost, however the inteface to allow background pushing using Personlization is still in-place in the latest UCM Versions.

So there is no end-user focused tool for managing phone backgrounds, however the most effective 3rd Party application is PhoneView from UnifiedFX (http://www.unifiedfx.com). Not only can you push out images quickly and effectively, you can actually see the screen of all the phones (yes you can actually see 10,000+ phones remotely! )

Also, PhoneView supports updating backgrounds to CUCME phones too

Kind Regards.

Stephen Welsh

Cnadarajah
Beginner

i have been working thru issues with this app on version 10.5 of cucm and both a windows 7 and a xp  vm machine... tac has not been helpful. im spinning up a  physical xp machine  just so they will help me TS past this point....

 

has anyone seen this error  below?  

"

ERROR - WebException occurred setting background: The remote server returned an error: (415) Unsupported Media Type.
System.Net.WebException: The remote server returned an error: (415) Unsupported Media Type.

"

 

 

(edited removing info of user)(

2014-08-04 12:25:56,242 [5] INFO  - 1) 2290 - User- Cisco Unified Client Services Framework - CSF??
2014-08-04 12:25:56,243 [5] INFO  - Device response is valid
2014-08-04 12:25:56,243 [5] INFO  - 2 devices configured for this user
2014-08-04 12:25:56,243 [5] INFO  - DeviceName :SEP381C1ABA12B6: Description :  -  IC 435: of Model:Cisco 7965: added to list of supported phones
2014-08-04 12:25:56,243 [5] INFO  - Cisco Unified Client Services Framework (CSF??) excluded as it is an unsupported model
2014-08-04 12:25:56,243 [5] INFO  - 1 supported devices found
2014-08-04 12:25:56,243 [5] INFO  - Devices retrieved from CUCM
2014-08-04 12:25:56,313 [1] INFO  - Saved Export File
2014-08-04 12:25:56,313 [1] INFO  - SaveEditedWallpaper Success
2014-08-04 12:25:56,316 [1] INFO  - Retrieved -Blue Plastic.png- for save to phone
2014-08-04 12:25:56,318 [1] INFO  - Entering SetBackgroundPreview - 10.0.30.12 - ?? - SEP381C1ABA12B6 - C:\Users\cnadarajah\AppData\Roaming\Cisco\Cisco Unified Phone Application\Temp\WallpaperExport.png
2014-08-04 12:25:56,325 [1] DEBUG - Wallpaper request XML  :<setBackgroundPreview><deviceName>SEP381C1ABA12B6</deviceName><image>DesignerWallpaper</image></setBackgroundPreview>
2014-08-04 12:25:56,345 [1] ERROR - WebException occurred setting background: The remote server returned an error: (415) Unsupported Media Type.
System.Net.WebException: The remote server returned an error: (415) Unsupported Media Type.
   at System.Net.HttpWebRequest.GetResponse()
   at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)
2014-08-04 12:25:56,353 [1] INFO  - Communicated with CUCM from SetBackgroundPreview - False
2014-08-04 12:25:56,668 [1] INFO  - Returned Data is <?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><code>HTTP415</code><message>Unsupported Media Type</message></error> error =  PROCESSING EXCEPTION +:System.Net.WebException: The remote server returned an error: (415) Unsupported Media Type.
   at System.Net.HttpWebRequest.GetResponse()
   at Cisco.PhoneSuite.Designer.Personalisation.Personalisation.SetWallpaper(Boolean previewMode, String deviceName, String imagePath, String iconPath, PersonalisationResponse& personalisationResponse)
2014-08-04 12:25:56,668 [1] INFO  - personalisationResponse.StatusCode UnsupportedMediaType
2014-08-04 12:25:56,668 [1] INFO  - WebException ConnectionError - Unable to connect to the server.
2014-08-04 12:25:56,669 [1] INFO  - Message |Unable to connect to the server.|
2014-08-04 12:25:56,669 [1] INFO  - Data|<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><code>HTTP415</code><message>Unsupported Media Type</message></error>|
2014-08-04 12:25:56,669 [1] INFO  - returning from SetBackgroundPreview, errorData - Unable to connect to the server.
2014-08-04 12:25:56,669 [1] INFO  - Failed PreviewWallpaperOnPhone Blue Plastic.png to SEP381C1ABA12B6

2014-08-04 12:25:59,085 [1] INFO  - Shutdown Starting

Did you ever get this fixed?  I have exact same issue.

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