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ulambaday
Beginner

Wierd issue on Cisco supervisor desktop

Hello all,

I have a user who has both CSD and CAD on the machine. Before getting first call to CAD, user is able himself in both "Team state" and "Team summary", but once he gets first call, his name doesn't show up in " Team state". It shows only in "Team summary".

This is happening only on his account.

 

Any help is much appreciated

4 REPLIES 4

Hi.

If you restart the CSD , does the agent show correctly?

Which version of cad/csd are you running?

Please let me know 

 

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Thanks for the reply Carlo.

 I didn't try restarting the CSD yet. Will that help??

 

We are running CAD/CSD 8.5

Hi.

Yes it could help.

Also I suggest you to patch your CAD/CSD to the latest release available.

Please let me know.

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

Ok. I will restart CSD and check it . Thanks

 

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