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Ahmed Serag
Beginner

Your username or password is not correct - Jabber 12.5

I have a common problem with my cisco jabber but I can't find any solution In the community so I started to ask when trying to login to the jabber pc I get Your username or password is not correct this problem affects just two candidates in my corporate 

I have checked the AD credentials I have compared these users with another one that works fine and nothing to change 

4 REPLIES 4
Leonardo Tadeu
Collaborator

Hi Ahmed,

Can you log at Self Care Portal with the user that is not working?

Regards

hello Leonardo .. thanks for your reply self care portal can be accessed only from the admin users who have the privilege to access CUCM as admins I am talking about an end-user that uses jabber as a client 

I would think that @Leonardo Tadeu reference to the end user page in CM, not the admin page. This is by far the best option for verification of user credentials.

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Hi all, yes @Roger Kallberg is that what i want to mentioned. The CCM End User Page to validate the credentials with CUCM.

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