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Walkthrough Wednesdays
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Tazio4436
Beginner

Your voice mailbox has exceeded the quota warning threshold specified by your administrator.

Hi ,

I am getting this message everyday.

Your voice mailbox has exceeded the quota warning threshold specified by your administrator.

 

Current Usage: 15.96 MB

Quota Warning Threshold: 11.44 MB

Quota Size Limit: 14.06 MB

 

Please reduce your voice mailbox size by deleting few items from your mailbox.

I have read some discussions and I did do some changes on Unity.

  1. Message Storage -> Message Aging -> Aging Policies -> Default System Policy -> Permanently Delete Messages in the Deleted Items Folder in xxx Days
  2. Class of Service -> Class of Service -> Voice Mail User COS -> Check:  Delete Messages without Saving to Deleted Items Folder

I have also installed Cisco Real Time Monitoring Tool (RTMT) but not sure how to use it.

I am still getting this message.

Any help will be much appreciated.

Thanks

Tazio

1 ACCEPTED SOLUTION

Accepted Solutions
Nithin Eluvathingal
VIP Advisor

I hope your requirement is to free the Voicemail Space.

 

You can delete  voicemail from the desktop phone:

  1. Select the messages button
  2. Enter the PIN
  3. Messages will be played
  4. Select 3 to delete a message

 

You can also   change the  Message Aging Policy in Unity Connection

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
=>>>If you find this response useful, please mark it as "HELPFUL"<<<=

View solution in original post

1 REPLY 1
Nithin Eluvathingal
VIP Advisor

I hope your requirement is to free the Voicemail Space.

 

You can delete  voicemail from the desktop phone:

  1. Select the messages button
  2. Enter the PIN
  3. Messages will be played
  4. Select 3 to delete a message

 

You can also   change the  Message Aging Policy in Unity Connection

 

 

=>>>If this answered your question, please click "ACCEPT AS SOLUTION"<<<=
=>>>If you find this response useful, please mark it as "HELPFUL"<<<=

View solution in original post

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