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dedoyle
Cisco Employee

Audio Only Experience with CiscoJabberVideo

Anyone else just getting audio only? Was working up to 3 weeks ago and started this behavior. No changes on this side.         

6 REPLIES 6
aostense
Beginner

Hi,

What device are you calling? Is this happening to all devices?

Have you tried to use JabberFree (user@jabber.com) from a real public IP (without any firewalls between JabberFree and internet)?

E.g.

Should work: JabberFree > Internet > FW > MCU

In most cases, doesn’t work (depends on the firewall!): JabberFree > FW (on Corp network etc.) > Internet > FW > MCU. This is the normal cause of no media (or Audio only) with Jabber.

So try without any firewalls between, or provide me more information, and I'll look into it.

Hope this helps,

Arne

Hi Dedoyle.  Wondering if you still have this problem?  Can you let us know?

VR

Patrick

dedoyle
Cisco Employee

Patrick

The issue was resolved last night following an upgrade.

Declan

Hi Declan,

Out of curiosity:

What did you upgrade? The Jabber Client?

Which software version did you upgrade from and to?

Thanks,

Arne

Hi,

I would be also interested to hear what kind on upgrade solved this. Thank you!

Regards,

Janne

Upgrade ocurred on the server side.