Can not reset password on jabber video

[hugginsbc]

I am trying to reset a password for a free jabber video account.  I know the email address and jabber video address associated with the account are correct as I am able to login with them.  When I try to follow the instructions for "Forgot Password" I receive the error "Invalid email address or Jabber video address". 

Both the jabber video address and email address are working fine, but I want to reset the password.  Any advice you can provide would be greatly appreciated.

Thanks!

[hugginsbc]

FYI to others ---  I contacted WebEx Telepresence support when I found out our paid jabber subscription was not able to reset password as well.  Support said "Forgot Password" portal was down and he would turn in a ticket to the business unit.