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joe.bennett
Participant

Change Jabber video server settings from Beta

Hi,

     I've just signed up for the new Beta and downloaded and installed the 4.4 software from the site onto my Mac. Having tested successfully I tried to set the server back to my VCS but all of the settings are greyed out. I've tried deleting the config file and running the setup script again but it remains stuck pointing to the trial VCS.

Any ideas?

Thanks,

Joe

1 ACCEPTED SOLUTION

Accepted Solutions
wbroeder
Beginner

Hi Joe,

It is not posssible to Manually configure the server settings in the beta Jabber client. You will need to completely un-install the beta Jabber client and then re-install your previous client to get it point to your VCS.

I hope this answers your question.

Thanks,

-Bill

View solution in original post

16 REPLIES 16
wbroeder
Beginner

Hi Joe,

It is not posssible to Manually configure the server settings in the beta Jabber client. You will need to completely un-install the beta Jabber client and then re-install your previous client to get it point to your VCS.

I hope this answers your question.

Thanks,

-Bill

View solution in original post

That's a bit frustrating. Does this also mean that if I point my  re-installed client at the beta server it will lock me to that again?

Thanks for the prompt reply,

Joe

I did the re-install shuffle. 4.4 greys out the server settings but 4.3 allows you to swap back and forth between the 2 servers. I should add that this was on the Mac - not tried on Windows.

Not applicable

That needs to be changed because that's the first thing any current Cisco customer or employee is going to try to do.  I did the exact same thing... installed the Beta, tested this out w/ another person, now we want to switch back to our other server, but its greyed out. 

Re-installing is not acceptable. 

At least put some kind of warning, 'lock' or 'help' button near those fields during the beta, so people have the option to be warned and then can un-lock and change their settings. 

If they know what they are doing, let them.  Re-installing in order to switch is not acceptable.

I've got them on separate laptops; one for betas for testing/demos, one for production releases for work. No big deal.

/jens

Please rate replies and mark question(s) as "answered" if applicable.
Lucas Phelps
Contributor

On a Jabber Video 4.4 machine, it looks like you can go into the registry and edit the InternalVcs string and change it to any VCS server you want.  You can also add a new 'string value' and call it ExternalVcs.  Then fill in the ExternalVcs with whatever server you want.

In Windows 7 64-bit, it is under HKEY_LOCAL_MACHINE\Software\Wow6432Node\Cisco\JabberVideo\Forced

In Windows 7 32-bit, it is probably under HKEY_LOCAL_MACHINE\Software\Cisco\JabberVideo\Forced

Editing these might let you connect to your own VCS server, I don't have one available to try with.

Not applicable

Joe,

Try this:

1) Sign out of  Jabber Video.  (Do NOT exit, just sign out.)

2) Click on the Open Menu icon (the one with the wrench and screw driver icon)

3) Change the 'Internal Server' to: your_vcs_server.cisco.com

Note: The Internal Server is no longer greyed/locked out!

4) Domain is:  cisco.com

5) Close this window

6) Use your CEC UserID and Password.

I just tried this and it worked.

Please note:  The beta is v4.4.  I'd suggest re-installing v4.3 as it's probably a bit more stable for your use.

I hope that helps,
Eric

Don't know if you Cisco guys have different permissions from the rest of us, but the above doesn't work for me - none of the server and/or domain settings can be edited by me.

/jens

Please rate replies and mark question(s) as "answered" if applicable.

Jens,

You make a good point.  There could be a setting on the VCS side that gives us permissions.   The other piece that I just thought about was that when I discovered this process this morning, I downgraded from v4.4 to v4.3, before I did those steps.

Why don't you try v4.3 and let us know.    If you still aren't able to unlock/type in the 'Internal Server' field on v4.3, then it must be a server side permission.   

Like Bill first started above, I had to get off the beta software before I could do this... but once on v4.3, I could gain access again to the Internal Server field.

Sorry that I don't know more.   Just trying to share what I'm seeing.  

Just had the same problem this morning.

Solution was:

Run v4.4 beta installer and use Remove option.

Run v4.3 Movi installer and use Remove option.

Run v4.3 Movi installer and install.

After the above steps i could then re-edit the setting to configure for my VCSe and VCSc and sip domain.

The Remove seems to be the key, because even after the v4.4 remove i then tried the v4.3 installer and it thought that something was still installed and the repair/mod options resulted in still having locked settings. Only after the complete removal of both versions and then reinstall of v4.3 did i get the ablity to edit the settings fields back.

Just my .02

Tim

Jens,

I just got some more info from another engineer.  It's a little more detailed on the removal/re-install process.  It's worth a try.  At the end of the day, if you can get v4.3 working against the ciscojabbervideo.com Server and you can edit your settings, that would be nice.  Good luck. 

Here goes:

"I just had the same problem this morning.

Solution was:

Run v4.4 beta installer and use Remove option.

Run v4.3 Movi installer and use Remove option.

Run v4.3 Movi installer and install.

After the above steps i could then re-edit the setting to configure for my VCSe and VCSc and sip domain.

The Remove seems to be the key, because even after the v4.4 remove i then tried the v4.3 installer and it thought that something was still installed and the repair/mod options resulted in still having locked settings. Only after the complete removal of both versions and then reinstall of v4.3 did i get the ablity to edit the settings fields back."

Yup, I already knew about having to remove the beta version prior to installing the 4.3, so that's not a problem, already done that earlier both on my Macbook and my "test Dell laptop" - and that worked fine.

I read your post earlier as being able to edit the server settings in the beta version 4.4 - which I couldn't do following your steps - hence my thinking you might have had different permissions somehow than the rest of us.

However, another way to test this service without even installing 4.4 could be done by editing the server settings in 4.3, just replace internal server with https://sjc1-movi-pr-bootproxy-vip.ciscojabbervideo.com/endpoint/configuration  - delete external server entry and domain. Haven't tried this myself as yet though.

/jens

Edit: Just tried it now and it works fine, however it gives a slightly different outcome than the 4.4 - see my last post here:

https://supportforums.cisco.com/thread/2136926?tstart=0

Please rate replies and mark question(s) as "answered" if applicable.

In 4.4 version you can change everything by changing registry key HKLM\Software\Cisco\JabberVideo\Forced

DWORD:HideAdvancedLogin:1 to 0.

/Mikko

Mikko,

I am unable to find the key HKLM\Software\Cisco\JabberVideo

I can find HKCU\Software\Cisco\JabberVideo but it doesn't have \Forced.

I originally had 4.3 installed and uninstalled it then installed 4.4

Any suggestions on where to find it?