CiscoJabberVideo.com user(s) on AT&T Uverse receiving No Video/No Audio
While performing some tests using CiscoJabberVideo.com and my Enterprise Jabber Video account I found that two Uverse users in Middle Tennessee were able to send video/audio (I see/hear them) but were unable to see or hear me. I worked through adding an allow entry for the Jabber ports on one participants DSL modem over the phone, but it didn't make any difference. No software/hardware firewalls appear to be blocking anything. Comcast customers don't appear to have this issue as we had one user connect without issue, and I have no problem connecting from home (I use Comcast).
I asked one of the users to uninstall the CiscoJabberVideo.com client software and install the standard Jabber Video client. I dialed using a test account and found we could both see and hear each other. At this point I believe the ISP may be blocking/not forwarding something from the free Cisco Jabber Video service.
Again I'm trying this in Nashville, Tennessee. Has anyone else experienced this in their Uverse market?
CiscoJabberVideo.com user(s) on AT&T Uverse receiving No Video/N
I'm sorry to hear you're experiencing the issue as well. Due to time constraints we had to move on and abandon use of CiscoJabberVideo.com in that particular case. I'm afraid I don't have any additional recommendations at this time.
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