I'm having trouble logging in to Jabber free version.... Nine out of ten times I get the message "Login Failed due to registration failure"
The one time I did manage to login, calls were failing.
Is it just me?
Please make sure you are not using the @jabber.com in your username. Please check the internal server and make sure it is not blank or a different domain other than boot.ciscojabbervideo.com. If it is, then I recommend uninstalling and redownloading the correct version from www.ciscojabbervideo.com.
Network issues like limited available bandwidth or packet loss can cause login issues as well. I don't believe this to be the case, but if you were able to get one successful login, then something like this could be the issue. Not sure if you tried this yet, but have you reboot? Maybe there is a process causing the network congestion.
There can be many things causing this, but I assure you it's not the Jabber Video servers or there would be more posts like this one.
Hoipe this was helpful,
I think there are alot more problems like this then you & support are aware of. I just got my account, downloaded the software and login fails. First it said I could not use the @ sign, which the instructions say:
After you install Jabber Video, sign in using either your email address (firstname.lastname@example.org) or your Jabber Video address (email@example.com), along with the password you used to create your account.
I even tried without but then fails with
With everything correct this is all I get?
Seems to be an issue with the login.
I get the same thing. :-(
New Account. Copy and Pasting the Password too!
Is this service only community supported?
Be sure you remove the @jabber.com from the username field. The username is also not your email address. You only need the name you setup and the password as long as you are using the Jabber Video software provided by the www.ciscojabbervideo.com site.