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Is there an update/fix for the software download at the www.ciscojabbervideo.com site? The download version still appears to be
The download version for the ciscojabbervideo.com site will not change for now. The ETA is early 2014. So, anyone who needs the 4.7 release will need to get it from cisco.com.
Some of our users are limited to the use of the download from the www.ciscojabbervideo.com site. Will these users have to switch to the 'enterprise' version of the software?
Unfortunately, yes. Anyone who upgraded to OS X 10.9 will need to use the Enterprise version. The 4.7 release works best if previous versions are removed first.
This includes the plist file and any cached folders. I used appcleaner to remove mine, but I am sure there are others out there.
Be sure not to remove anything Jabber or Cisco Jabber related, as these are completely different from Jabber Video.
The new version works fine for Macbook pro but fails registration with Mac Pro:
Processor 2 x 2.66 Ghx 6-core Intel Xeon
Memory 32 GB 1333 MHZ DDR3
Sotfware OX 10.9
Please let us know what's wrong here
I have a MAC Pro and do not see any issues. Did you confirm the server settings are correct?
I am able to log in with 4.6 but not with 4.7. Furthermore I am able to login using 4.7 on my macbook pro using the same server.
Is there a change to be made to the server? Or is there a setting in the Mac Pro with OS X 10.9 that would prevent the registration to succeed?
There is nothing different. We'll need to view the logs of the CJV client. Please follow the instructions below and provide the zip file. Since the logs may have some sensitive information, please send them via a private message.
I installed the 4.7 and the video issue was fixed in my 10.9, but I have problem with the registration in our VCS Express (VCSC works fine but my VPN)
I'll try to connect to my office to verify the VCSe, may be is the appliance, not the Jabber.
I'll comment what I discovered
Saludos from CL
Sent from Cisco Technical Support iPhone App
Frederic and Andres,
You may need to delete the plist file "com.cisco.JabberVideo" and reopen Cisco Jabber Video to create a new file. You should then be able to login.
I was able to replicate this issue on my macbook using my @jabber.com account, and this was the workaround.
Your plist files are typically located within the following path:
users -> Home -> Library -> Preferences
Since this is a hidden file path, your best bet is to uninstall the Cisco Jabber Video app and any previous versions, and install the new version.
Yes that's what I thought, but I deleted the file earlier, thought the new version was using a new path.
Anyway, I deleted the plist with same results. I then deleted the app. I re-install it and verified there was no plist prior to launching the app. Same results, still can't register.
Again, works fine on 4.6.
One important point: I was able to get 4.7 to run outside the office network on my macbook pro. I took the macbook inside the company's network and it can't register. I would usually spend a lot of time and effort looking at the network, but since it registers fine on 4.6, it's something that you guys changed in the update.