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surs
Cisco Employee

Unable to launch Jabber Client-supportabilitytest.exe has stopped working

Hi All,

I am newbie to Jabber.

I download the Cisco Jabber video for telepresence-Beta version and the installation was fine. But when I launched the application, I get the following error.

"supportabilitytest.exe has stopped working". Once when I click on "Close the program", it gives me another error saying "graphics card or driver not supported"..

I am running Windows 7 SP1 on my laptop, Lenovo W520. The system is using Intel HD graphics 3000 card and the Driver Version is 8.15.10.2761.Jabber-installtion-error-screenshot.png

The screenshot of the error and the graphics card information is attached. I googled for this error and could not find any useful information or KB information to resolve this issue.

Please help me to resolve this issue.

Thanks

Suresh

3 REPLIES 3
paul.sheehan
Beginner

Hi Susan;

Did you resolve this error? I am receiving the same one and wonder if you found help for it?

regards,

Paul

Please refer to this KB article:

https://supportforums.cisco.com/docs/DOC-23630

this is answer is broken.  Please provide the necessary fix. 

Problem signature:
Problem Event Name: APPCRASH
Application Name: supportabilitytest.exe
Application Version: 0.0.0.0
Application Timestamp: 53d772a0
Fault Module Name: nvoglv32.DLL
Fault Module Version: 21.21.13.7735
Fault Module Timestamp: 59077caa
Exception Code: 80000003
Exception Offset: 009a9250
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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