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Cisco Jabber login failure - iPhone

AhmedAziz
Level 1
Level 1

Hello Team, 

 

Can you please asset me how to troubleshoot this issue : 

 

Jabber user : login fails from an MRA iPhone client but succeeds from an MRA Windows client

 

 

1 Accepted Solution

Anthony Holloway
Cisco Employee
Cisco Employee
Like Java already mentioned, try it on a different iPhone to see if the problem is specific to MRA or the device. What about Android? You do not need a BOT device to simply login, so trying it is mostly just finding someone with an Android phone to test with. Or heck, try on iPad too.

PS, use https://cway.cisco.com/csa/ to help isolate issues with mra logins (it's not great, but it's a start)

View solution in original post

2 Replies 2

Anthony Holloway
Cisco Employee
Cisco Employee
Like Java already mentioned, try it on a different iPhone to see if the problem is specific to MRA or the device. What about Android? You do not need a BOT device to simply login, so trying it is mostly just finding someone with an Android phone to test with. Or heck, try on iPad too.

PS, use https://cway.cisco.com/csa/ to help isolate issues with mra logins (it's not great, but it's a start)

Jaime Valencia
Cisco Employee
Cisco Employee

If the same credentials work on J4W but fail on iPhone then I'd think something specific to that client and not the MRA configuration, I'd suggest to review a PRT for details.

HTH

java

if this helps, please rate