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Beginner

Cisco Jabber login failure - iPhone

Hello Team, 

 

Can you please asset me how to troubleshoot this issue : 

 

Jabber user : login fails from an MRA iPhone client but succeeds from an MRA Windows client

 

 

1 ACCEPTED SOLUTION

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VIP Mentor

Re: Cisco Jabber login failure - iPhone

Like Java already mentioned, try it on a different iPhone to see if the problem is specific to MRA or the device. What about Android? You do not need a BOT device to simply login, so trying it is mostly just finding someone with an Android phone to test with. Or heck, try on iPad too.

PS, use https://cway.cisco.com/csa/ to help isolate issues with mra logins (it's not great, but it's a start)

Anthony Holloway

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2 REPLIES 2
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Hall of Fame Cisco Employee

Re: Cisco Jabber login failure - iPhone

If the same credentials work on J4W but fail on iPhone then I'd think something specific to that client and not the MRA configuration, I'd suggest to review a PRT for details.

HTH

java

if this helps, please rate
Highlighted
VIP Mentor

Re: Cisco Jabber login failure - iPhone

Like Java already mentioned, try it on a different iPhone to see if the problem is specific to MRA or the device. What about Android? You do not need a BOT device to simply login, so trying it is mostly just finding someone with an Android phone to test with. Or heck, try on iPad too.

PS, use https://cway.cisco.com/csa/ to help isolate issues with mra logins (it's not great, but it's a start)

Anthony Holloway

View solution in original post

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