cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
3719
Views
0
Helpful
4
Replies

Dispatch voicemails in Jabber

nicholasacook
Level 1
Level 1

Is there a setting or a feature that is needed for users to be able to take ownership and/or delete dispatched voicemails in Jabber?  I have setup a Call Handler to accept voicemails and then assigned it to a distribution list, and assigned users to that list.  I have also setup for the messages to be tagged as dispatch voicemails.  However when a voicemail is received in the visual voicemail section in Jabber on the agents, they can listen to the voicemail but they are unable to accept/handle the voicemail and unable to delete the voicemail after it has been worked.  The only way for users to be able to accept the voicemail and/or delete is to click on the "Call Voicemail" and go through the audio prompts to receive the voicemail and then delete it if needed. Jabberdisp

 

Jabber verison - 12.9

Unity Version - 12.5.1