Hi Dominic,
Make sure that you admin does not have the following parameter set. If it is set to True, all your chat history will be erased when you log off.
Disable_IM_History
Applies to all Cisco Jabber clients from 11.8 version onwards.
Specifies whether the client retains the chat history after participants log out. The client retains the chat history until the participants reset Jabber.
If the Disable_IM_History key is false and the participants reopen the chat window, the client displays only the last 200 messages.
Note
For persistent chat users, you must use false (default value). If you disable the Disable_IM_History parameter, then it affects the @mention feature in persistent chat rooms.
Note
This parameter is not available for IM-only deployments.
• true-Client does not retain the chat history after participants log out.
If the Disable_IM_History parameter is true, this takes precedence (the client saves no history) over the following settings:
• Allow clients to log instant message history in the IM and Presence Server.
• Webex Messenger Org Admin > Policy editor > Policy name > Local Archive option.
• false (default)-Client retains the chat history after participants log out.
To retain chat history, you must also enable either the Allow clients to log instant message history option in the IM and Presence Server or the Webex Messenger Org Admin > Policy editor > Policy name > Local Archive option in Webex Messenger.
Example: <Disable_IM_History>true</Disable_IM_History>
You can try the following to restore your database
• exit Jabber
• Navigate to C:\users\username\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History and find your database file [user@company.com.db]
• Right click on file and select "Restore previous versions"
• restore the most recent database file available back to the above directory
• restart Jabber
Hope this helps
