Jabber for iphone not ringing incoming call while sleepmode

[5959]

Hi guys,

My customer using jabber

But Not ringing call while the phone is sleep mode

Since 2021 nov

What am I should check on cucm or exp imp

Please metion anything

Thanks

[Igor Lukic · Accepted solution]

Hi @5959,

this sounds like an issue with Apple Push Notifications. Have you gone through this guide to implement it?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide.html

Please also consult this document for further information regarding required CUCM, IM&P and Expressway versions:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucm/push_notifications/APNSUpdates.pdf

Best regards,

Igor 

[5959]

Hi @igor

Thanks for your support

The new Iden Trust certificate was uploaded to cucm,

so I thought it would naturally play its role,

but Tomcat, Noti, etc I didn't redo many services.

It seems that the ASPN server failed to send a notification.

As a result of checking after the service re-execution operation, it was confirmed that the jabber call was received in Sleep mode.

Thanks for your support

Best regards,

Ok

[Igor Lukic]

Hi @5959,

I am really glad that you were able to solve the issue! Thanks a lot for marking my post as a solution!

Best regards,

Igor