Jabber Presence Not Showing On A Call With Extension Mobility

[jamie.mai]

Hi all, presence is working with desk phones and Jabber phones but does not work with EM to update when on a call, just stays on Available. Is this supposed to be supported? If so any suggestions on what to check? Thanks!

CUCM and IM&P 12.01

Jabber 12.8

[Roger Kallberg · Accepted solution]

Have you associated the directory number on the UDP with the end user? It’s at the very bottom of the directory number configuration page. Also does the end user object in CUCM have proper associations with all three settings for UDP?

[jamie.mai]

I was missing the user association, thanks for your help Roger!

[Roger Kallberg]

You are very welcome Jamie. It's an easy thing to miss.