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Using Jabber, user's desk phone goes off hook

kbeaton
Beginner
Beginner

Using Jabber (version 12.1.1.19866 Build 269866) to make a call, the user's desk phone goes off hook automatically.

He says when he's at his desk, he uses the speaker phone, but selects it manually. Meaning when he gets a call on his desk phone it doesn't go off hook automatically.

The user doesn't have a headset attached to the phone.

He doesn't have the "use my computer for calls" option.

I can't think of why his desk phone would come off hook if he's making a call from Jabber, I suspect it has to do with he doesn't have the "Use my computer for calls" option...

Any input would be appreciated

1 ACCEPTED SOLUTION

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Do you have deskphone control configured?

Does he have a Jabber device configured in CUCM?

HTH

java

if this helps, please rate

View solution in original post

2 REPLIES 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Do you have deskphone control configured?

Does he have a Jabber device configured in CUCM?

HTH

java

if this helps, please rate

I'm embarrassed to say he wasn't setup with a Jabber device configured.

I've configured one now

I'll check that first the next time....!

 

Thanks for the reply!

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