Good day, I have a challenge with updating the LCA use case contact details. I have tried updating manually and with the upload function as well but the alerts keep saying the contact details are missing no matter how many times I input the customer ...
Forum Posts
Ready to get started, and would like Cisco assistance? Fill out this form https://cs.co/PartnerCSS and we'll get in touch! Note: The LCA API endpoints are in the BETA phase and have not been officially released or supported by Cisco. Use at your own...
Hello Sir,Greetings for the day..!! can I get more insights on Cisco Digital lifecycle selling experience (DLSE) or any training content or any webinars
Resolved! Log partner adoption barriers in LCA
Dear Team, I am requesting communities help to understand where partners could log adoption barriers in LCA. I looked everywhere but unable to get option. Best Regards,Vivek Gupta
Being easy to do business with attracts new customers, keeps existing customers and gives you a competitive advantage. Each year, convenience ranks as the most important customer service experience. Recent CX research backs this up: · 94% of customer...
I submitted a LOCC request to a customer using Request Customer Consent (cisco.com) but they did not get the email. I'm assuming the tool is functional, and the email was likely blocked but they're asking for specifics on "who" it came from. Thanks!
I've encountered a problem where the discount drops after making edits to LCA/Automated Quote in CCWR. I've been handling LCA/Automated Quote in CCWR renewals since April 2023, and we've consistently gotten a 34% discount instead of the standard 22%....
Hi, I have tried using the "Advanced filtering", eg. filtering on customers that have an Enterprise Agreement or an Assigned CSM. However, I have 2 problems. First, only half of our customers with EA are visible when I filter on EA customers. The ot...
Hi, I would like to know for how long customer's information is stored in Cisco Ready for Partners? Thank you
Resolved! Adoption barriers vs recommended actions
Hi good afternoon, I don't understand what the difference is between adoption barriers and recommended actions. Could you please support.
Resolved! Am I the preferred partner?
When we are selling equipment to a customer, we would assume that we are the preferred partner in customer success for the related use cases. Is there any way we can see if we are not or is that only visible to the customer?
If I am requesting the Digital Consent for a customer, am I then the only user that can see the data in the LCA CS portal or can the entire Partner accounts see it when it is signed?
Resolved! Quotes vs AutoQuotes
Good afternoon. What is the difference between quotes and AutoQuotes?
Once a customer reaches the Renew stage, how can I as a partner continue monitoring the customer usage as we have multiple deployments?
Resolved! Exit Criteria Use Cases export
Good morning, Is there a way to export the exit criteria for all use cases of a customer into one list? Or is there a document that I can share which contains all of the different offers Stage Exit Criteria?
