how can a agent send the agent info and start/end recording to mediasense in order to the supervisor can listen and get all of agent info
Hello, I use mediasense API 11.5. I want a agent user can send the info of agent(like agentId, extension,last Name...) and start/end recroding info to mediasense, so that the supervisor can listen and get all of this info.
I see in the gadget of mdiasense, finesse use first the signIn API, and then a start recording action(method: "post",params: agentId,firstName,lastName..., url:"<ip>/ora/agentDetail/agent/monitorAgent") for agent user to sign In and send all of infos agent to mendiasense. But I can't find any API who use the url "<ip>/ora/agentDetail/agent/monitorAgent". Is there a API similar to this?
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.