I am new to AXL need some help. We face issue in contact center of Agents login failure with error 12005 . Usual trick is to dis-assoicate the phone from PG user and re-associate. Need to develop a script (AXL) to perform the same. which method should be used for this ?.
Thanks in Advance.
I think update user lets you add device to users but not remove. If I have to use that then I have to delete user then add user and update user with all the device name. I can not do this as I need to run this script during prod hours at contact center. I can not delete the PG User which would result in all the phones to dis-associate.
<updateUser> allows you to specify a new list of <associatedDevices> (wherein you can have added or removed individual devices), however I believe the way this gets implemented is that the system first removes all associated devices, and then immediately re-associates all the devices in the newly provied list. This could have undesired effects, though might bear some testing.
One other possibility would be to use <executeSqlUpdate> to directly remove and re-add just the single desired user<->device association from the 'enduserdevicemap' table. (Generally, database triggers will cause the system to affect the real-time changes needed to reflect such direct database manipulations, however sometimes those notifications are handled in the AXL layer - you may need to test to see this behaves as desired.)
I would built the XMl like this:
If you leave the part $CSF/Jabber or $userDeviceProfile empty it will be disassociated
If you recall the XML with the correct parameter set to this tags it will be associated again