Hunt Pilot Monitoring

[upchaurasia]

Hi,

We were looking for way to get Hunt Pilot real time statistics. Similar to RTMT Tools->Performance option. We main wants following information-

-number of calls waiting in the hunt group

-The longest time a call are waiting the hunt group

Does PerfmonPort service is enough for above or we also need to use RISPort? As per our study RISPort is for device related statistics.

Documentation of AXL Interface is not upto mark as JTAPI documentation.

Regards,

Umesh

[smupadhy]

Hi Umesh,

I see that you raised this question in the Jtapi forum - Re: Getting number of calls waiting at Hunt Pilot in CUCM 9

It appears that you have resolved this question. Let us know if you still require assistance with this forum post.

Thanks,

[upchaurasia]

Hi,

When we are accessing service from JAVA code we are getting following error(mainly authorization error)-

type Exception report

messageInternal Server Error

descriptionThe server encountered an internal error that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: javax.xml.ws.WebServiceException: Failed to access the WSDL at: https://cucm90:8443/perfmonservice2/services/PerfmonService?wsdl. It failed with:
Server returned HTTP response code: 401 for URL: https://cucm90:8443/perfmonservice2/services/PerfmonService?wsdl.
root cause

Code to access service is as below-

PerfmonService service = new PerfmonService();

PerfmonPortType port = service.getPerfmonPort();

  String hostUrl="https://cucm90.parsec.co.in:8443/perfmonservice2/services/PerfmonService";

    ((BindingProvider) port).getRequestContext().put(

            BindingProvider.ENDPOINT_ADDRESS_PROPERTY, hostUrl);

    ((BindingProvider) port).getRequestContext().put(

            BindingProvider.USERNAME_PROPERTY, Demo.ucAdmin);

    ((BindingProvider) port).getRequestContext().put(

            BindingProvider.PASSWORD_PROPERTY, Demo.ucPswd);

Regards,

Umesh