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mediasense finesse user can't get session infos of his team by request query API getSessionBySessionId

Hello, I use mediasense API 11.5.

My finesse user can't get session infos of his team by request query API getSessionBySessionId.

here is code:

1. signIn a finesse user:

var request = require("request");

var options = { method: 'POST',
url: 'https://frbznicmmds1a.cc.tel.mcra.fr:8440/ora/authenticationService/authentication/signIn',
headers:

'Content-Type': 'application/json' },
body:
{ requestParameters: { username: '7134017', password: '7134017' },
authenticationProviders: [ 'FINESSE' ] },
json: true };

request(options, function (error, response, body) {
if (error) throw new Error(error);

console.log(body);
});

 

I get the response:

{
"responseMessage": "Success: Your request was successfully completed.",
"responseCode": 2000,
"deleteButtonConfig": "true",
"inbrowserPlaybackEnabled": "true",
"lineNameDisplayConfig": "true",
"supervisorAccessConfig": "true",
"archiveSearchEnabled": "true",
"agentDataDisplayConfig": {
"loginNameDisplayConfig": "true",
"loginIdDisplayConfig": "true",
"teamIdDisplayConfig": "true",
"lastNameDisplayConfig": "true",
"teamNameDisplayConfig": "true",
"firstNameDisplayConfig": "true"
}
}
 
I have a JSESSIONID=54EA24641AE25679AD7964AE54269BB2
 
when I use this JSESSIONID to get the query getSessionBySessionId with the code:
 

var request = require("request");

var options = { method: 'GET',
url: 'https://frbznicmmds1a.cc.tel.mcra.fr:8440/ora/queryService/query/getSessionBySessionId',
qs: { value: '6616c61efa95f1' },
headers:

Cookie: 'JSESSIONID=54EA24641AE25679AD7964AE54269BB2',
JSESSIONID: '54EA24641AE25679AD7964AE54269BB2' } };

request(options, function (error, response, body) {
if (error) throw new Error(error);

console.log(body);
});

 

I have the response:

{
"responseMessage": "Success: No results were found for this client request.",
"responseCode": 2001
}.
 
but when I use a user who can see all of use, I can get the session info by sessionid.
 
somebody can help me? Thank you.
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