Re: ASR-920-24SZ Problem with 24x1GE ports?

Vincent5 · ‎02-16-2022

I have a few ASR-920-24SZ which I'm testing.

All ports light up yellow. When plugging in a GLC-SX-MM or GLC-SX-MMD the it gets detected in the CLI. But I'm not getting any green uplink. (all SFPs and fiber cable is working tested in many other cisco devices). When I test with a Cisco GLC-T the SFP ports become UP/UP, but the port LED Indication becomes OFF.

The 4x10GE works on all. Lights up green and gives uplink.

All the ports show they are. I've tested do "interface range" then shutdown, no shutdown.

Router#show ip int br
Interface              IP-Address      OK? Method Status                Protocol
GigabitEthernet0/0/0   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/1   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/2   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/3   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/4   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/5   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/6   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/7   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/8   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/9   unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/10  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/11  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/12  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/13  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/14  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/15  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/16  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/17  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/18  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/19  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/20  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/21  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/22  unassigned      YES NVRAM  down                  down
GigabitEthernet0/0/23  unassigned      YES NVRAM  down                  down
Te0/0/24               unassigned      YES NVRAM  down                  down
Te0/0/25               unassigned      YES NVRAM  down                  down
Te0/0/26               unassigned      YES NVRAM  down                  down
Te0/0/27               unassigned      YES NVRAM  down                  down
GigabitEthernet0       unassigned      YES NVRAM  down                  down
Router#

LED Indication explained from the manual

LED LED State Indication
Labeled same as the SFP port number Green Link up in 1000Base-X/100Base-FX
Blinking Green Activity in 1000 Base-X/100Base-FX
Yellow Fault/Error
Off Link down

Output from show license and show version:

Router#show license all
License Store: Primary License Storage
StoreIndex: 0   Feature: metroaccess                       Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
StoreIndex: 1   Feature: 24portGE-4port10GE                Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: Non-Counted
        License Priority: Medium
License Store: Built-In License Storage
StoreIndex: 0   Feature: advancedmetroipaccess             Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
StoreIndex: 1   Feature: metroipaccess                     Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None
StoreIndex: 2   Feature: metroaccess                       Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8  weeks 4  days
            Evaluation period left: 8  weeks 4  days
            Period used: 0  minute  0  second
        License Count: Non-Counted
        License Priority: None


Router#sh ver
Cisco IOS XE Software, Version 03.14.00.S - Standard Support Release
Cisco IOS Software, ASR920 Software (PPC_LINUX_IOSD-UNIVERSALK9_NPE-M), Version 15.5(1)S, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Thu 20-Nov-14 18:25 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2014 by cisco Systems, Inc.
All rights reserved.  Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0.  The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY.  You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.  For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON

Router uptime is 27 minutes
Uptime for this control processor is 30 minutes
System returned to ROM by reload
System image file is "bootflash:/asr920-universalk9_npe.03.14.00.S.155-1.S-std.bin"
Last reload reason: Reload Command



This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Level: metroaccess
License Type: Permanent
Next reload license Level: metroaccess

cisco ASR-920-24SZ-M (Freescale P2020) processor (revision 1.2 GHz) with 916491K/6147K bytes of memory.
Processor board ID XXXXXXXXXXXXXX
24 Gigabit Ethernet interfaces
4 Ten Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
3670016K bytes of physical memory.
1328927K bytes of SD flash at bootflash:.

Configuration register is 0x2102

Would be happy with any help here, best regards

Vincent5 · ‎02-16-2022

I just tested my SFPs and fiber cable in a known working Cisco ASR-920. Show uplink directly in the 24X1G ports.

balaji.bandi · ‎02-16-2022

try - no negotiation auto , still issue

after plug the SFP post show interface x/x and show run interface x/x, show interface x/x tran

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Vincent5 · ‎02-16-2022

Router(config)#interface gigabitEthernet 0/0/0
Router(config-if)#no neg
Router(config-if)#no negotiation au
Router(config-if)#no negotiation auto
Router(config-if)#
Router#show
*Feb 16 08:59:10.414: %SYS-5-CONFIG_I: Configured from console by consoleint
Router#show interfaces giga
Router#show interfaces gigabitEthernet 0/0/0
GigabitEthernet0/0/0 is down, line protocol is down
  Hardware is 24xGE-4x10GE-FIXED-S, address is 84b8.0223.d880 (bia 84b8.0223.d880)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full Duplex, 1000Mbps, link type is force-up, media type is SX
  output flow-control is unsupported, input flow-control is on
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 4 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

I have the SFP connected to another ASR-920 which I did the same command on.

Router(config)#interface gigabitEthernet 0/0/0
Router(config-if)#no auto
Router(config-if)#no neg
Router(config-if)#no negotiation au
Router(config-if)#no negotiation auto
Router(config-if)#
Router#
Router#
Router#
Router#show int
Router#show interfaces
*Feb 16 08:53:57.903: %SYS-5-CONFIG_I: Configured from console by consolegi
Router#show interfaces gigabitEthernet
Router#show interfaces gigabitEthernet
Router#show interfaces gigabitEthernet 0/0/0
GigabitEthernet0/0/0 is down, line protocol is down
  Hardware is 24xGE-4x10GE-FIXED-S, address is 84b8.0223.d600 (bia 84b8.0223.d600)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full Duplex, 1000Mbps, link type is force-up, media type is SX
  output flow-control is unsupported, input flow-control is on
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 4 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out

Still no uplink.

I also tested SFP in same ASR920 in Gigabitport 0/0/0 and 0/0/2

Router#show interfaces gigabitEthernet 0/0/0
GigabitEthernet0/0/0 is down, line protocol is down
  Hardware is 24xGE-4x10GE-FIXED-S, address is 84b8.0223.d600 (bia 84b8.0223.d600)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full Duplex, 1000Mbps, link type is force-up, media type is SX
  output flow-control is unsupported, input flow-control is on
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 4 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
Router# show inter
Router# show interfaces giga
Router# show interfaces gigabitEthernet 0/0/2
GigabitEthernet0/0/2 is down, line protocol is down
  Hardware is 24xGE-4x10GE-FIXED-S, address is 84b8.0223.d602 (bia 84b8.0223.d602)
  MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full Duplex, 1000Mbps, link type is force-up, media type is SX
  output flow-control is unsupported, input flow-control is on
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input never, output never, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     0 packets input, 0 bytes, 0 no buffer
     Received 0 broadcasts (0 IP multicasts)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 0 multicast, 0 pause input
     0 packets output, 0 bytes, 0 underruns
     0 output errors, 0 collisions, 4 interface resets
     0 unknown protocol drops
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 pause output
     0 output buffer failures, 0 output buffers swapped out
Router#

Output from show running config gigabit 0/0/0 + 0/0/2

Router#show running-config interface gigabitEthernet 0/0/0
Building configuration...

Current configuration : 74 bytes
!
interface GigabitEthernet0/0/0
 no ip address
 no negotiation auto
end

Router#show running-config interface gigabitEthernet 0/0/2
Building configuration...

Current configuration : 74 bytes
!
interface GigabitEthernet0/0/2
 no ip address
 no negotiation auto
end

output from the show interfaces gigabitEthernet 0/0/0 transceiver

Router#show interfaces gigabitEthernet 0/0/0 transceiver
Diagnostic Monitoring is not implemented.

Router#show interfaces gigabitEthernet 0/0/2 transceiver
Diagnostic Monitoring is not implemented.

Router#

balaji.bandi · ‎02-16-2022

is this production setup ? or stll setup in intial stage.

if this intial stage, for testing all working or not, take fibre patch lead connect Gi 0/0/0 to Gi0/0/2 see if the ports come up ?

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Vincent5 · ‎02-16-2022

It's not in production yet.

write erase
reload
skip initial setup Y/N? Yes

Afterwards I wait for the ports to wake up. Then I test them.

balaji.bandi · ‎02-17-2022

Let us know how it goes, do not forget to post the requested output if still issue.

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Vincent5 · ‎02-18-2022

No success. And the output that I sent first times was after doing the erase startup-config and reloading.

I no longer have access to these routers anymore but if someone have had this issue or know what I have done wrong I'm still interested to know.

Vincent5 · ‎02-16-2022

I tried install the licenses that are on the bootflash:

But it said they are already installed and activated.

andybailey · ‎09-21-2022

show platform if version for R0 last two digits is "00" field notice bug with version 155-1.S

LED	LED State	Indication
Labeled same as the SFP port number	Green	Link up in 1000Base-X/100Base-FX
	Blinking Green	Activity in 1000 Base-X/100Base-FX
	Yellow	Fault/Error
	Off	Link down