Re: acs 5.3.0.40.4 wierd issue

michaellambert1980 · ‎06-14-2012

I've recently upgraded from 5.2 to 5.3 and am running 5.3.0.40.4.

I've just noticed a wierd issue where on the Internal User identity store I cannot see any users on the first page only, but if I go to any other page I see the users. Changing the number of users per page doesn't make a difference - I still cannot see the first page of users - just the rest.

See screenshot attached.

Anyone else come across this? I've seen that patch 5 is available but the bug doesn't seem to be mentioned in it.

Jatin Katyal · ‎06-14-2012

Could you please export the user to a CSV file and import them back to ACS using file operation feature.

I hope this is only happening under user database section.

Do let me know if you still see the same issue?

Regards,

Jatin

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~Jatin

michaellambert1980 · ‎06-14-2012

Hi Jatin.

I cannot export the list of users. error attached (export1.jpg)

When I select Save File, I get the error (export2.jpg).

Jatin Katyal · ‎06-14-2012

It happens when some field in the file is blank. This can be checked under management logs.

Did you try to check the first page blank issue using different machine and browser.

keep me updated.

Regards,

Jatin

Do rate helpful posts-

~Jatin

Jatin Katyal · ‎06-15-2012

Could you please take backup of your current database, reset the config and restore it back to ACS. I don't see any such defect where we cannot see internal users on the very first page. There is a defect where after upgrading the ACS 5.2 to 5.3, we fail to edit internal user but that too fixed in patch 2. In patch 5 dev's has fixed few upgrade issues if you wana give try first with that, go ahead.

keep posted.

Regards,

Jatin

Do rate helpful posts-

~Jatin

michaellambert1980 · ‎06-15-2012

Jatin.

I've been looking at the ACSManagement.log file by issuing 'show acs-logs filename ACSManagement.log | last 80'

When I load up page 1 - I get the following java error... Page 2, 3, etc doesn't generate a java error.

Jun 15 2012 10:28:30 com.cisco.nm.acs.mgmt.gui.framework.actions.LPInputAction.switchToNewState(LPInputAction.java:745) FATAL http-443-3 Ac

s.MGMT.GUI null

com.cisco.nm.acs.mgmt.gui.app.exceptions.ApplicationException

at com.cisco.nm.acs.mgmt.gui.app.entities.GuiBaseEntity.getEntityQuery(GuiBaseEntity.java:309)

at com.cisco.nm.acs.mgmt.gui.framework.actions.LPInputAction.prepareShowList(LPInputAction.java:255)

at com.cisco.nm.acs.mgmt.gui.framework.actions.LPInputAction.switchToNewState(LPInputAction.java:734)

at com.cisco.nm.acs.mgmt.gui.framework.actions.LPInputAction.postMethod(LPInputAction.java:851)

at com.cisco.nm.acs.mgmt.gui.framework.actions.ACSBaseAction.dispatchMethod(ACSBaseAction.java:453)

at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:167)

at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:413)

at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:225)

at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1858)

at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:459)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)