cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

This community is for technical, feature, configuration and deployment questions.
For production deployment issues, please contact the TAC! We will not comment or assist with your TAC case in these forums.
Please see How to Ask the Community for Help for other best practices.

1979
Views
0
Helpful
14
Replies

ACS 5.7 System Alarm: Incremental Backup failed

Hello All,

We have ACS 5.7.0.15.1 and I am getting this "Incremental Backup failed" alarm . I have set the incremental backup button to ON also configured the time and other parameter needed. But the button automatically goes to OFF. Please check the attached image for the Alarm.

Please help.

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

I have this problem also. We are at ACS 5.6 going to version 5.7. Here is our error message:  incremental backups failed: CARS_BR_BACKUP_CREATE : -405 : internal error: couldn't create backup file. Request assistance. Thank you!

View solution in original post

14 REPLIES 14
Aditya Ganjoo
Cisco Employee

Hi Pratik,

Please share the output of show disks on the ACS.

And check if the opt is higher than 30 % or not ?

Regards,

Aditya

Please rate helpful posts and mark correct answers.

The opt is just 8% used. I have attached the output.

Thank you.

poongarg
Cisco Employee

Hello Pratik,

Check when ACS took the last successful incremental backup using the command " show backup history". Check if the repository is reachable or not. If repository is not reachable then also this issue occurs.

Regards,

Poonam Garg

The backup was successful last night. I checked using show backup display command. Also I didn't get the error today. "show backup history" command  shows results for full backup or incremental backup?

Also how will I check if the repository is reachable or not?

Thank you in advance.

Hi Pratik,

Just a simple ping ip <> will do it.

But if it has worked then it may not be a connectivity issue.

Could you tell me if it is a new setup or a working one ?

Regards,

Aditya

Yes I could ping it.

No its not a new setup, its an old working one.

Thank you.  

Hi,

As a best practice make sure if Data purging and Incremental backup is configured on the ACS.

Please check the following section:

Configuring Data Purging and Incremental Backup

http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-5/user/guide/acsuserguide.pdf

Regards,

Aditya

Please rate helpful posts and mark correct answers. 

Hello,

Yes the Data Purging and incremental backup is configured on my ACS

I have this problem also. We are at ACS 5.6 going to version 5.7. Here is our error message:  incremental backups failed: CARS_BR_BACKUP_CREATE : -405 : internal error: couldn't create backup file. Request assistance. Thank you!

View solution in original post

Hi Nhkelley1,

Please check the space in the opt directory ?

Please check permissions to create the directory in the opt directory?

whether are we using any NFS server ?

Thanks

Venkatakrishna

Please rate helpful posts and mark correct answers.

Thank you

 

The CLI "Show Disk" command has the Opt directory only is at 3% usage (plenty of space).

We are using NETAPP vfiler for our NFS volume backups in software repository.

Anything else I need to check for specifically? 

Hi Nhkelley,

I am suspecting permission issue in the NFS for that directory .

Please change the permissions to root and execution permissions ,then reconfigure the NFS in ACS .

Try to take backup once again .

Thanks

VenkataKrishna

Please rate helpful posts and mark correct answers.

Will do, Thank you very much Sir!

nhkelley1
Beginner

I have this problem also. We are at ACS 5.6 going to version 5.7. Here is our error message:  incremental backups failed: CARS_BR_BACKUP_CREATE : -405 : internal error: couldn't create backup file. Request assistance. Thank you!

Create
Recognize Your Peers
Polls
Which of these topics should we host an event in the Community?

Top Choice: ISE- Guest and Posture Troubleshooting (50%)

Content for Community-Ad

ISE Webinars



Did you miss a previous ISE webinar?

CiscoISE YouTube Channel