ACS1113 services degraded.

[laerciotobias]

Hi all,

A ACS1113 appliance is having their services degrading on the normal production hours.

i have checked the memory usage and i think its too high..

the total physical free memory is 84MB this could be rated as a memory leak bug ? or this high memory usage is normal on this device ?

This status i got latter at night with the load for this ACS is very low.

Status/Utilization

CPU Utilization 0.00 %

Total Disk Space               56.7 GB

Free Disk Space               59.4 GB

Total Physical Memory 1.00 GB

Free Physical Memory  84.0 MB

Total Virtual Memory    3.64 GB

Free Virtual Memory     1.16 GB

Last Reboot Time            Thu Jul 23 14:26:53 2009

OS version.

Cisco Secure ACS	4.1.1.23
Appliance Management Software	4.1.1.23
Appliance Base Image	4.1.1.4
CSA build 4.0.1.543.2	(Patch: 4_0_1_543)

Thank you.

[Waris Hussain]

Hi, 

A package.cab file would help from the ACS in this case when you see performance degradation

However looking at the output you provided i see this box has been UP since last more the 2 years. Will  rebooting  appliance an option for you ? If yes we can do that and observe that for few week and see if you get that behavior

again ?

Thanks

Waris Hussain

[laerciotobias]

Hi,

Also the patch is old do you belive its also a good idea to update the patch version to Acs-4.1.4.13.20 ?

Thank you.

[Waris Hussain · Accepted solution]

Hi,

Yes. But for this problem i would start by rebooting the ACS .

Thanks

Waris hussain

[laerciotobias]

Hi Warris,

I don´t have access right now to the appliance, but could help me on this question.

Can we reload this box remotely ? what is the steps from the web interface? 

Thank you.