11-08-2017 04:17 PM
ISE 2.3p1(post 10-18-2017 update) VM, running on HyperV 2012R2
I know the wireless wizard is beta.
But it doesn't matter so far what wireless wizard I try to run, they all get to the "Wireless LAN Controller" screen...and just sits there spinning at 'loading..." on what I am assuming is step 1?
I tried this before the p1 update, I tried it on the original p1 update, and on the corrected p1 update. All the same result.
Solved! Go to Solution.
11-29-2017 07:24 AM
Yes please ask for escalation through the TAC because this is working with many environments and haven’t seen this being an issue.
What version of the WLC are you using?
11-08-2017 04:23 PM
I have it working with a fresh install of 2.3 patch 1
You should have been asked to enable it?
Make sure you’re running 8 gig ram
Standalone mode
Please check the following guide for all the details
https://www.cisco.com/c/en/us/td/docs/security/ise/2-3/admin_guide/b_ise_admin_guide_23/b_ise_admin_guide_23_chapter_010.html
11-09-2017 05:52 AM
I did turn on the service. And it is running, and this is my only ISE server at this point. Still every time I only get to the one spot and it hangs. I have let it sit there for an hour.
11-09-2017 05:56 AM
Whats the status of? show application status ise
Are you running the recommend resources?
Tried contacting the tac to debug?
11-09-2017 06:21 AM
ISE PROCESS NAME | STATE | PROCESS ID |
--------------------------------------------------------------------
Database Listener | running | 3469 |
Database Server | running | 91 PROCESSES |
Application Server | running | 9424 |
Profiler Database | running | 5773 |
ISE Indexing Engine | running | 10929 |
AD Connector | running | 16319 |
M&T Session Database | running | 5675 |
M&T Log Collector | running | 9566 |
M&T Log Processor | running | 9477 |
Certificate Authority Service | running | 12472 |
EST Service | running | 19797 |
SXP Engine Service | disabled | |
Docker Daemon | running | 11624 |
TC-NAC Service | disabled | |
Wifi Setup Helper Container | running | 12161 |
Wifi Setup Helper Vault | running | 42 |
Wifi Setup Helper MongoDB | running | 15 |
Wifi Setup Helper Web Server | running | 245 |
Wifi Setup Helper Auth Service | running | 127 |
Wifi Setup Helper Main Service | running | 167 |
...skipping one line
pxGrid Infrastructure Service | disabled | |
pxGrid Publisher Subscriber Service | disabled | |
pxGrid Connection Manager | disabled | |
pxGrid Controller | disabled | |
PassiveID WMI Service | running | 12987 |
PassiveID Syslog Service | running | 13676 |
PassiveID API Service | running | 14051 |
PassiveID Agent Service | running | 14643 |
PassiveID Endpoint Service | running | 15171 |
PassiveID SPAN Service | running | 16003 |
DHCP Server (dhcpd) | disabled | |
DNS Server (named) | disabled |
6 vCPU
16G Static
500GB Drive
I have not reached out to TAC yet, haven't had a lot of time for troubleshooting, but that will eventually be an option.
11-09-2017 06:25 AM
OK that all looks fine did you try stopping and starting the wireless set up services
Are there any firewalls between you and the box since it is running on different ports
11-09-2017 06:44 AM
I have rebooted the server, I have restarted those services, I have even reset the wireless setup.
No, I am on the same network as the ISE server no firewall involved.
11-09-2017 06:56 AM
OK strange I am on patch three with 2.1 and it’s working fine please contact the tac
Sent from my iPhone
11-25-2017 11:17 AM
Good luck with TAC. I opened a ticket with them on this exact same issue on October 5th. They have sent me a total of two messages. One when I first opened the ticket and one after I requested a new TAC agent when I had gone 8 days without response. Today is my 10th day without a response from the new TAC agent. In the message that my second TAC agent sent me, one of the links contained: CSCvg65262 - easy wireless setup not working with wlc 8.5.105 code. If you manage to solve this problem please let us know.
11-25-2017 11:27 AM
Kirk would recommend escalating to the tac duty manager
Yes that defect I opened, please if this is something you need get the justification over to the product manager thru sales channel amekulka
11-25-2017 11:54 AM
Wow what a coincidence, Its nice to meet you Jason. I was surprised to find that ticket. I had never seen one that I couldn't read the details of. So in relation to the ticket you created. I was running 8.5.105 and then downgraded to 8.3.133.0 and nothing changed. So its possibly larger than just that one version of the firmware.
As a side note, I was able to find errors in the wifisetup_xenia.log file there is an “Error invoking API to get all Network Devices”. It says that it is a Generic HTTPS error code 401. Also listed in the log is a long line of Java errors.
If you find yourself free and want to look at the case the case number is 683391987.
Its not something that I need at this moment. But it is a problem and rather than doing a work around that is cumbersome, I would rather just solve the problem. So instead of going the long way of solving the problem, I submitted the ticket in hopes that TAC could look at my logs, find the bug, fix it and everyone would be better off for it.
Cheers,
Kirk
11-25-2017 01:15 PM
Unfortunately I don’t work in the tac I opened the defect when I was doing some testing please escalate to the duty manager also it would be nice if you sent me an email on how are you using the wireless set up wizard so I can get it to the product manager
11-29-2017 06:55 AM
My install is a single instance for now. It doesn't matter which wireless wizard I try to run, they all stall at the same spot. I spoke with TAC, and they don't understand the issue so far either. The last I spoke with TAC; the tech was supposedly escalating, but sent me documents on how to do the setups manually. So I have done that for the guest wifi for the time being, but would REALLY like to have the wizard working for other setups.
11-29-2017 07:24 AM
Yes please ask for escalation through the TAC because this is working with many environments and haven’t seen this being an issue.
What version of the WLC are you using?
11-30-2017 07:20 AM
Our WLCs are 2504, running v8.5.105.0
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