Cannot upgrade ACS 5.4 to 5.5 on an SNS-3415-K9

[B. BELHADJ]

Hello,

I'm trying to upgrade one of my Cisco ACS 5.4.0.46 with 5-4-0-46-6 patch to 5.5.0.46 version on a Cisco SNS-3415-K9 to pass to 5.8.1.4.

I already installed the Pre-upgrade patch Pointed-PreUpgrade-CSCum04132-5-4-0-46-0a.tar.gpg as recommended by Cisco.

When I launch the upgrade, the process stays always in « Initiating Application Upgrade » as mentioned in the attached screen shoot.

Any suggestion please?

Best regards.

[Gagandeep Singh]

Please send the show disk or show tech support output.

You can also reimage to ACS to 5.5 and restore backup of 5.4

Regards

Gagan

[B. BELHADJ]

Hi gagsing3,

Thank you for your reply. Sorry for the delay.

Tomorrow, I will share with you the show disk command (I have already do that and i see that I have a sufficient disk space).

Best regards.

[B. BELHADJ]

Hello,

Please find below the output of the show disks command:

MyACS# show disks

temp. space 4% used (255444 of 7935392)

disk: 24% used (14100864 of 64466716)

Internal filesystems:

all internal filesystems have sufficient free space

MyACS#

Best regards.

[Gagandeep Singh]

Thanks for attaching show dis output.

Please attach show tech -support in order to check other disk utilization.

Also do you have 5.4 config backup if require need to to reimage to ACS 5.5 and restore old backup.

Regards

Gagan

[B. BELHADJ]

Hello,

Thank you for your quick reply.

As you know for a confidentiality reasons, I cannot share the "show tech-support". But you find below all the collected informations from the output of the "show tech-support" command:

*****************************************
Checking Disk Space...
*****************************************
df -h output...
Filesystem Size Used Avail Use% Mounted on
/dev/mapper/smosvg-rootvol
7.6G 388M 6.8G 6% /
/dev/mapper/smosvg-altrootvol
961M 18M 895M 2% /altroot
/dev/mapper/smosvg-home
961M 18M 894M 2% /home
/dev/mapper/smosvg-varvol
9.5G 247M 8.8G 3% /var
/dev/mapper/smosvg-storeddatavol
4.8G 3.7G 809M 83% /storeddata
/dev/mapper/smosvg-recvol
961M 18M 895M 2% /recovery
/dev/mapper/smosvg-tmpvol
7.6G 250M 7.0G 4% /tmp
/dev/mapper/smosvg-optvol
426G 98G 307G 25% /opt
/dev/mapper/smosvg-usrvol
7.6G 841M 6.4G 12% /usr
/dev/mapper/smosvg-localdiskvol
62G 14G 45G 24% /localdisk
/dev/sda5 965M 18M 898M 2% /storedconfig
/dev/sda1 99M 39M 56M 41% /boot
tmpfs 7.9G 0 7.9G 0% /dev/shm

df -k output...
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/mapper/smosvg-rootvol
7935392 396736 7129056 6% /
/dev/mapper/smosvg-altrootvol
983960 17652 915520 2% /altroot
/dev/mapper/smosvg-home
983960 17744 915428 2% /home
/dev/mapper/smosvg-varvol
9903432 252520 9139732 3% /var
/dev/mapper/smosvg-storeddatavol
4951688 3868528 827572 83% /storeddata
/dev/mapper/smosvg-recvol
983960 17652 915520 2% /recovery
/dev/mapper/smosvg-tmpvol
7935392 255600 7270192 4% /tmp
/dev/mapper/smosvg-optvol
446351864 101761780 321550904 25% /opt
/dev/mapper/smosvg-usrvol
7935392 860820 6664972 12% /usr
/dev/mapper/smosvg-localdiskvol
64466716 14100864 47038264 24% /localdisk
/dev/sda5 988088 17780 919304 2% /storedconfig
/dev/sda1 101086 39005 56862 41% /boot
tmpfs 8233112 0 8233112 0% /dev/shm
df -k output for / /usr /var /opt
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/mapper/smosvg-rootvol
7935392 396736 7129056 6% /
/dev/mapper/smosvg-usrvol
7935392 860820 6664972 12% /usr
/dev/mapper/smosvg-varvol
9903432 252520 9139732 3% /var
/dev/mapper/smosvg-optvol
446351864 101761780 321550904 25% /opt

*****************************************

*****************************************
Checking disk usage of /opt...
*****************************************
101356232 CSCOacs
4 backup
16 lost+found
215668 system
*****************************************
Displaying files and directories more than 1 GB under /opt...
*****************************************
./CSCOacs/view/decap/data/NetflowRcv_CallRecord: 4.0G
./CSCOacs/view/decap/data/SyslogRcv_Main_514: 4.0G
./CSCOacs/view/decap/data/SyslogProc_Main_514: 4.0G
./CSCOacs/view/decap/data/NetflowProc_CallRecord: 1.6G
./CSCOacs/view/data/db/acsview51.db: 89G
1.3G ./CSCOacs/logs
2.0G ./CSCOacs/view/decap/data
2.1G ./CSCOacs/view/decap
89G ./CSCOacs/view/data/db
1.6G ./CSCOacs/view/data/h2
91G ./CSCOacs/view/data
93G ./CSCOacs/view
97G ./CSCOacs
97G .

Yes I have a configuration backup but I wouldn't reimage the ACS (the ACS is on a remote site in another country).

Thank you for your help.

best regards.

[Gagandeep Singh · Accepted solution]

I believe, it's because of the stored data that causing issue with upgrade.

4951688 3868528 827572 83% /storeddata
/dev/mapper/smosvg-recvol

When you applied upgrade bundle, it initially gets stores in location-storeddata. If it doesn't have enough space then upgrade will fail.

In order to clear stored data, you need to contact TAC. 

Regards

Gagan

rate : if it helps!!!!

[B. BELHADJ]

Hello gagsing3,

Thank you so much for your reply and your help. I appreciate it !!

Best regards.