Cisco ISE 2.4 BYOD Portal device is currently unsupported

[fundserv_inc]

New with Cisco ISE 2.4 

Able to go though and setup Certificate Provisioning Portal

However BYOD i cant get it to work

When I test the portal page and click start

I automatically get error Your device is currently unsupported.

Then i click retry An unexpected error occurred. Please contact the help desk for assistance.

I tried different browser and different OS and same issue.

Am i missing anything that is blocking this from not working

Also when troubleshooting,where do you look for logs for portal issues?

[Damien Miller · Accepted solution]

I believe you are hitting this bug.  You will need to test the flow as if it was in production/pilot and not via portal test URL.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm63946

[fundserv_inc]

Thx for the info

Instead of clicking of testing portal I tried load the url from another device

The test portal

https://<ciscoise>:8443/portal/PortalSetup.action?portal=<nameofportal>

If I enter that url on a another machine.i get the same problem

[Jason Kunst · Accepted solution]

That’s not how byod works. You don’t use the test url for validating the flow . It’s there simply for testing look and feel

Did you follow the byod guide?
https://community.cisco.com/t5/security-documents/ise-byod/ta-p/3641689

[fundserv_inc · Accepted solution]

Ok thank you

Yah I had some false assumption on how the BYOD actually works.

The link provided with the other link, cleared out a lot.

https://community.cisco.com/t5/security-documents/cisco-ise-byod-prescriptive-deployment-guide/ta-p/3641867 

ise_byod_v10.pdf

Was a amazing walkthrough to setup BYOD on WLC

Thanks