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Cisco ISE 2.7 patch 7 : ISE indexing service not running

pratik parikh
Level 1
Level 1

Hello All,

I have Cisco ISE 2 nodes (PRI and SEC) running 2.7 with patch 7

We were planning to install patch 8. 

As per Cisco release notes, it is suggested to remove hotpatch for log4j before installing or upgrading patch.

After removal of hotpatch from secondary server, ISE Indexing engine service went down.

Tried restarting the ISE services, also reloaded the ISE but service is not coming UP.

NTP, DNS and Certificate looks okay.

 

 

1 Accepted Solution

Accepted Solutions

cchiteta
Level 1
Level 1

The same thing happed to our deployment yesterday. We were going to patch 9 and as soon a week took the log4j hotfix of the index engine stopped working. Is there a fix for this.

View solution in original post

7 Replies 7

marce1000
VIP
VIP

 

   - Have a look at show logging system ade/ADE.log (after reload , for instance) , 

 M.



-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Rodrigo Diaz
Cisco Employee
Cisco Employee

hi @pratik parikh , please attempt to do a reset/sync up of context visibility as per the following link https://www.cisco.com/c/en/us/support/docs/security/identity-services-engine-23/213610-ise-2-3-rest-sync-context-visibility.html , this should help with the indexing engine. 

Let me know if that helped. 

balaji.bandi
Hall of Fame
Hall of Fame

what happened if you patch again is the index server coming up?

 

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cchiteta
Level 1
Level 1

The same thing happed to our deployment yesterday. We were going to patch 9 and as soon a week took the log4j hotfix of the index engine stopped working. Is there a fix for this.

Hi @cchiteta have you already tried to reset/sync up context visibility as suggested in my previous post ? 

Yes I retried that and it didn't work. I had to end up rebuilding ISE from scratch restoring from backup after applying patch 9 and that fixed it.

davidgfriedman
Level 1
Level 1

Thanks for the information about v2.7 patch 9.  Before this post, i had no idea patch 8 was pulled and replaced by Patch 9.  I'm bringing that question up in my meeting with professional services tomorrow.  

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