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Wissam Bteich
Beginner

Cisco ISE - Authentication Bullet Not Appearing on a Starting Windows Machine Connected to IP Phone

Dears,

I have this case and I would be very thankful if someone has the answer for !

When Wired AutoConfig service is enabled on a Windows XP (or 7) station that is connected to an IP phone, the "Additional Information is needed to connect to this network" popup bullet successfully appears when the UTP cable is unplugged and then plugged back in the network card or the network adapter is disabled and re-enabled or the switchport configured with Dot1x had a shut no shut.

However, the "Additional Information is needed to connect to this network" does not appear when the Windows workstation reboots and it gets unauthenticated!

Our customer finds it a hard task to instruct his "non IT employees" to unplug the UTP cable and then plug it back or do any of the above methods in order for the authentication bullet to appear.

Does anyone know how to configure the Windows machine so that the authentication popup bullet automatically appears upon machine startup?

Best Regards,

3 REPLIES 3
nspasov
Cisco Employee

Hello Wissam-

Can you post a copy of your 802.1x configs from the switch? Also, what type of authentication are you using (PEAP, EAP-TLS, etc) ?