Cisco ISE Flexconnect - MDM portal is not working

[aslam.bajwa]

Cisco BYODHi All , 

i have ISE 2.4 Patch 9 . Integrated with Cisco  Wireless Flex-connect  and MDM.

BYOD portal is not working . 

user ( iphone ) is successfully connects to wireless network.

Redirect to the portal URL and show error "Safari could not open the Page because the server stopped responding  "

Please  advise .

[Greg Gibbs · Accepted solution]

Hi Aslam,

There could be a number causes for this issue depending on whether you are using Single-SSID or Dual-SSID flows, including DNS resolution issues, Apple Captive Network Assistant issues, redirect and/or Flex ACL issues, etc.

I would suggest reviewing the following documents to compare against your architecture and configuration:

Cisco ISE BYOD Prescriptive Deployment Guide

Wireless BYOD for FlexConnect Deployment Guide

If you're still having issues, either provide more details on the setup, any relevant logs, and troubleshooting performed so far or open a TAC case to investigate.

Cheers,

Greg