ā07-21-2017 05:11 AM - edited ā03-11-2019 12:52 AM
I am trying to install Cisco ISE2.0 on the hyper-v environment, i have encountered with an error message that say
Error: Unsupported hardware detected!
Cisco UDI (Unique Device Identifier) not found on this appliance.
Exiting Installation.
Solved! Go to Solution.
ā10-22-2018 01:53 AM
Hi Muhammed,
we faced the same issue with KVM and ISE, but we could solve them. Please try the following steps:
1) shutdown your VM
2) search for the configuration file of your VM:
root@*****:~# cd /etc/libvirt
root@*****:/etc/libvirt# find -name *.xml
./qemu/PSNTEST04102.xml
./qemu/PANTEST04102.xml
3) edit the file of your VM: ->>virsh edit PSNTEST04102
4) please add the following directly above <os>
<sysinfo type='smbios'>
<system>
<entry name='product'>KVM</entry>
</system>
<baseBoard>
<entry name='product'>KVM</entry>
</baseBoard>
</sysinfo>
5) add:
<smbios mode='sysinfo'/>
in to <o>
I
ā07-21-2017 08:20 PM
ISE 2.0 is not supported on Hyper-V. That support was introduced in ISE 2.2.
2.0 release note citation:
http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/release_notes/ise20_rn.html#pgfId-44741
2.2 release note citations:
http://www.cisco.com/c/en/us/td/docs/security/ise/2-2/release_notes/ise22_rn.html#pgfId-627714
http://www.cisco.com/c/en/us/td/docs/security/ise/2-2/release_notes/ise22_rn.html#pgfId-713506
ā07-26-2017 08:10 AM
I am also getting this error even when installing on Ubuntu 16.10 KVM with afore mentioned procedure. am using ISE 2.2
Any help will be much appreciated...
ā07-26-2017 08:21 AM
KVM installation was only tested on Ubuntu 14.04 LTS.
You may be able to get it to work though - can you confirm you are using the installation file "ise-2.2.0.470.SPA.x86_64.iso"?
ā07-26-2017 06:01 PM
Yeah ISO file is that one....i confirm that...let me test on 14.04 LTS also..
ā07-26-2017 09:39 PM
Checked on Ubuntu 14.04...not working there also..Please can anyone from Cisco help us with this because have a client who cannot move away from KVM on Ubuntu.
ā07-26-2017 09:46 PM
If you require Cisco support, please open a TAC case and an engineer will be assigned to work with you.
ā05-08-2018 02:22 AM
ā06-05-2018 09:18 AM - edited ā06-05-2018 09:19 AM
How I can change the "system-product" to KVM on Ubuntu?
root@ubuntu:/# dmidecode -s 'system-product-name'
HP Z800 Workstation
Thank you
ā10-22-2018 02:22 AM
you can not change the dmidecode. What you can do is to change the smbios of your VM. For that please have a lot to my commect below.
ā10-22-2018 01:53 AM
Hi Muhammed,
we faced the same issue with KVM and ISE, but we could solve them. Please try the following steps:
1) shutdown your VM
2) search for the configuration file of your VM:
root@*****:~# cd /etc/libvirt
root@*****:/etc/libvirt# find -name *.xml
./qemu/PSNTEST04102.xml
./qemu/PANTEST04102.xml
3) edit the file of your VM: ->>virsh edit PSNTEST04102
4) please add the following directly above <os>
<sysinfo type='smbios'>
<system>
<entry name='product'>KVM</entry>
</system>
<baseBoard>
<entry name='product'>KVM</entry>
</baseBoard>
</sysinfo>
5) add:
<smbios mode='sysinfo'/>
in to <o>
I
ā02-02-2021 10:25 AM
FYI....this fix still works even for ISE 3.0 on KVM.
I am currently installing ISE 3.0 on KVM on Ubuntu 20.04.
ā02-07-2023 05:24 PM
All you need to do is add the word KVM at the product field in GUI Proxmox on VM options the SMBIOS settings (Then installation will not fail with "Not compatible hardware").
Tested with ISE 2.7 and 3.1
ā02-07-2023 07:37 PM
BTW this applies to Proxmox Hypervisor
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