Cisco ISE instalation error

[tiehom]

I am trying to install Cisco ISE2.0 on the hyper-v environment, i have encountered with an error message that say

Error: Unsupported hardware detected!

Cisco UDI (Unique Device Identifier) not found on this appliance.

Exiting Installation.

[Marvin Rhoads]

ISE 2.0 is not supported on Hyper-V. That support was introduced in ISE 2.2.

2.0 release note citation:

 http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/release_notes/ise20_rn.html#pgfId-44741

2.2 release note citations:

http://www.cisco.com/c/en/us/td/docs/security/ise/2-2/release_notes/ise22_rn.html#pgfId-627714

http://www.cisco.com/c/en/us/td/docs/security/ise/2-2/release_notes/ise22_rn.html#pgfId-713506

[muhammad_2013331]

I am also getting this error even when installing on Ubuntu 16.10 KVM with afore mentioned procedure. am using ISE 2.2

Any help will be much appreciated...

[Marvin Rhoads]

KVM installation was only tested on Ubuntu 14.04 LTS.

You may be able to get it to work though - can you confirm you are using the installation file "ise-2.2.0.470.SPA.x86_64.iso"?

[muhammad_2013331]

Yeah ISO file is that one....i confirm that...let me test on 14.04 LTS also..

[muhammad_2013331]

Checked on Ubuntu 14.04...not working there also..Please can anyone from Cisco help us with this because have a client who cannot move away from KVM on Ubuntu.

[Marvin Rhoads]

If you require Cisco support, please open a TAC case and an engineer will be assigned to work with you.

[andrei-popa]

If using a non-supported hypervisor, make sure to have the 'KVM' string in the product field of SMBIOS info.

Dmidecode utility reads from SMBIOS. If the "system-product" string does not contain “KVM”, the readUDI will be unable to determine the type of virtualization and 'validate_platform_info()' in ks.cfg will fail, displaying the following error message.
ERROR: UNSUPPORTED HARDWARE DETECTED!

https://www.cisco.com/c/en/us/td/docs/security/ise/2-1/install_guide/b_ise_InstallationGuide21/b_ise_InstallationGuide21_chapter_010.html#ID-1417-000002e3

[mihuta.constantin]

How I can change the "system-product" to KVM on Ubuntu?

root@ubuntu:/# dmidecode -s 'system-product-name'
HP Z800 Workstation

Thank you

[Felix.Schwarz]

you can not change the dmidecode. What you can do is to change the smbios of your VM. For that please have a lot to my commect below.

[Felix.Schwarz · Accepted solution]

Hi Muhammed,

we faced the same issue with KVM and ISE, but we could solve them. Please try the following steps:

1) shutdown your VM

2) search for the configuration file of your VM:
root@*****:~# cd /etc/libvirt
root@*****:/etc/libvirt# find -name *.xml
./qemu/PSNTEST04102.xml
./qemu/PANTEST04102.xml

3) edit the file of your VM:    ->>virsh edit PSNTEST04102

4) please add the following directly above <os>

<sysinfo type='smbios'>
<system>
<entry name='product'>KVM</entry>
</system>
<baseBoard>
<entry name='product'>KVM</entry>
</baseBoard>
</sysinfo>

5) add: 

<smbios mode='sysinfo'/> 

in to <o>

I

[DMel]

FYI....this fix still works even for ISE 3.0 on KVM.

I am currently installing ISE 3.0 on KVM on Ubuntu 20.04.

[jctech_br]

All you need to do is add the word KVM at the product field in GUI Proxmox on VM options the SMBIOS settings (Then installation will not fail with "Not compatible hardware").

Tested with ISE 2.7 and 3.1

[jctech_br]

BTW this applies to Proxmox Hypervisor