12-20-2016 08:33 AM - edited 03-12-2019 05:47 PM
Hi,
Cisco ISE Server (SNS 3415) is Unreachable and i can see the Server System Status LED is Amber- Steady. As per Cisco documents. Server is running in degraded state.
I have restarted the server, but no luck.
Would like too know if there are any set procedure/step for troubleshooting.
Appreciate...if any help on the issue.
Regards
Laxmi Khajjannavar
12-20-2016 08:56 AM
I would attach a keyoard and monitor or plug Ethernet into the CIMC service port (it will use DHCP by default) and see what it tells you when booting.
http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-4/installation/guide/csacs_book/csacs_hw_ins_ucs.html#pgfId-1188255
12-20-2016 09:50 AM
Hello Marvin,
Thanks a lot for your help.. :)
I was about to connect the monitor and keyboard tomo....
Will keep you posted with the status.
Regards
Laxmi Khajjannavar
12-20-2016 11:43 PM
12-21-2016 12:44 AM
Based on that error message, you can try opening the chassis and reseating the memory DIMMs. Do that in conjunction with a full cold boot (disconnect power cables completely first).
If that does not correct the error, then you most likely have a faulty motherboard and it will require a replacement chassis from Cisco.
If you have a support contract, Cisco TAC can initiate a Return Material Authorization (RMA).
12-23-2016 03:52 AM
Hi Marvin,
Thanks for your help!!!
It would be great, you can help me with procedure to configure the RMA box.
Regards
Laxmi K
12-25-2016 03:40 AM
Laxmi,
The RMA unit should have come with ISE pre-installed. You can just follow the installation guide for your version of ISE.
The exact procedure depends a lot on your local deployment. Since you did an RMA, you must have a support contract - the TAC can guide you step by step via WebEx if necessary.
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