This community is for technical, feature, configuration and deployment questions.
For production deployment issues, please contact the TAC! We will not comment or assist with your TAC case in these forums.
Please see How to Ask the Community for Help for other best practices.
I just imported 2 Cisco IP-phones to ISE. Endpoint profile showing as unknown. They are authenticated with ISE and all is working as expected. my question how to make them show as 8851's. Please see attached screen.
Solved! Go to Solution.
It may take some time before profiling is completed on newly connected devices, which seems like it might be the case since you already have another 8851 profiled.
If you want to get more info though you can check the profiled endpoints summary search for the device and check the details to see how the it was profiled, maybe that particular endpoint didn't match the 8851 profile conditions for some reason.
Adding to Ben Walters's,
check the list of endpoint attributes collected for the endpoints. If OUI not resolved, then you would likely need update the profiler policies via ISE profiler feed service.