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How do I collect a support bundle for ISE

jmclatchie57
Beginner
Beginner

How do I collect a support bundle for ISE?

1 Accepted Solution

Accepted Solutions

Jason Kunst
Cisco Employee
Cisco Employee

http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/admin_guide/b_ise_admin_guide_20/b_ise_admin_guide_20_chapter_011000.html#ID1054

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6 Replies 6

Jason Kunst
Cisco Employee
Cisco Employee

http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/admin_guide/b_ise_admin_guide_20/b_ise_admin_guide_20_chapter_011000.html#ID1054

jmclatchie57
Beginner
Beginner

Thanks

jmclatchie57
Beginner
Beginner

How do you select Tech top and Tech iotop for the support bundle?

Not something i see in the available information in the link I sent. however show tech is included in the support bundle i believe.

If you're debugging issue have you tried working with the TAC as well?

Valter Da Costa
Cisco Employee
Cisco Employee

Is it possible to collect support bundle from the CLI of ISE? At this point, I have no access to ISE's GUI. Only CLI. Please advise. Thanks in advance. 

Yes, from the CLI of any ISE node you can use the command "backup-logs <backup-name> repository <repository-name> public-key". This will generate a support bundle that TAC can open. 

If you wish to generate a support bundle that you can decrypt locally, use the keyword "encryption-key plain <your-key>" instead of "public-key". 

System logs are also available for viewing through the show logging CLI function. 

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