I create account but i Does not want Sponsor's Email Approve

[coresora1]

[Charlie Moreton · Accepted solution]

You can't do this through the Sponsor Portal.  You have to log in to the Administration Console.  Navigate to the Guest Portal that is being used.  Under the Self-Registration Page Settings for that Portal, uncheck the option for Require self-registered guests to be approved, then Save.

[coresora1]

Dear Charles Moreton

it not work. you have idea

[Jason Kunst]

i am not exactly sure of your problem or what you want to do, what Charles stated is clear for removing the need for sponsor to approve account, if you still need assistance and think maybe bug please open tac case

[coresora1]

Hi Jason Kunst

i use ISE2.1

i want send email approve account but can't send email approve account

[Charlie Moreton]

Have you set up the SMTP Settings?  Go to Administration > System > Settings.  Choose SMTP Server from the left menu.  Enter the SMTP Server name and click Save.

[coresora1]

Hi  Charles Moreton

yes, i config it.

tomorrow i will show you a picture

[Jason Kunst]

If its configured for email and approval required to be sent (looks like to a specific email address) then I would troubleshoot with the TAC.

Have you tried selecting the email as the person being visited and entering the email address manually as well?

You can make sure you can connect to your SMTP server by telnetting from ISE to the mail server on port 25 as well.

Some example to troubleshoot mail server:

How to Use Telnet to Test SMTP Communication

[coresora1]

Hi all

i config SMTP Server

telnet mail server it work

Guest send email to sponsor is OK

but sponsor can't send email approve

[Jason Kunst]

please make sure you have the latest patch installed on your deployment and work through the TAC to investigate the error.

[coresora1]

Thank you

the TAC to investigate the error.

[coresora1]

ISE 1.4 can approve account and send email to sponsor. but ISE 2.1 can't send email to sponsor or ISE 2.1 is bug approve send email

http://www.labminutes.com/sec0198_ise_13_guest_access_self_registration_2