Is RootPatch for ACS available in ACS 5.8 ?

[donald.d.mcewen]

I tried to create an ACS 5.8 VMware VM and get to the item on my build doc where I install RootPatch package. This does not succeed as libraries for glibc are not installed. I have this installed on all my 5.5 instances and is very helpful when I installed patches. It allowed me to drop into the OS and scp the patches or packages to the local server and then install from localdisk repository. When I can't do this I hit a timeout trying to install large files but from localdisk repository they install just fine.

Do I need a new version of ACS 5.8 or do I need to install other packages before I install ACS on the VM ?

Thanks for any insight.

[Javier Henderson]

Yes, you do, because ACS 5.8 is 64 bits, previous versions were 32 bits.

Javier Henderson

Cisco Systems

[donald.d.mcewen]

Is there a new version of RootPatch available that is 64 bits ?

Thanks - Don

[Javier Henderson]

Yes, one is available, please open a TAC case if you require a copy of it.

Javier Henderson

Cisco Systems

[Nadav]

Hi Javier,

Any chance you can list some of the benefits of the root patch other than being able to copy patch files to the ACS and upgrading vmtools? I haven't found much information on the uses of this patch online.

[Jatin Katyal]

The Root Patch provides access to the  backend LINUX kernel. It is required under special conditions where in-depth troubleshooting is required.

~ Jatin