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ISE 1.1 won't boot

James Risler
Cisco Employee
Cisco Employee

Powered down my ISE 1.1 server and booted it back up and now it won't start correctly.

We have rebooted it multiple times and tried to manually start the services but no luck.  Any thoughts?

ISE-1/admin# sh ap stat ise

ISE Database listener is running, PID: 3356

ISE Database is running, number of processes: 17

ISE Application Server process is not running.

ISE M&T Session Database is running, PID: 3013

ISE M&T Log Collector is running, PID: 4485

ISE M&T Log Processor is running, PID: 4594

ISE M&T Alert Process is not running.

2 Replies 2

Amjad Abdullah
VIP Alumni
VIP Alumni

Cisco TAC should help you.

It looks like somehting is corrupted with your application.

If you have backup then fastest way to do it is to re-image, restore and then test.

HTH

Amjad

Rating useful replies is more useful than saying "Thank you"

Rating useful replies is more useful than saying "Thank you"

It appears that the issue is with the code I am running.  Version 1.1.1.268 has this issue.  I backed up my data to an FTP server with the command

backup backup-name repository repository-name application application-name encryption-key

hash |plain encryption-key name

Example 1

ise/admin# configure termainal

ise/admin(config)# repository myrepository

ise/admin(config-Repository)# url ftp://starwars.test.com/repository/system1

ise/admin(config-Repository)# user luke password skywalker

ise/admin(config-Repository)# exit

ise/admin(config)# exit

ise/admin#

then re-imaged the server.  

Thanks