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KimStade
Beginner

ISE 3.0 Patch 3 licensing issue

Hi,

 

I'm facing an issue in licensing after installing patch 3 on ISE 3.0.

Essential is on status "Released Entitlement" and consumption count is 0 (I have around 13.000 active endpoints).

I have two deployments - one test deployment with 2 vm's and one productive deployment with 2 SNS-3655.

Both deployments are running in to the same problem. Reregistering the licenses and rebooting the deployment has fixed it but the next day both deployments having the same issue again. Device Admin and VM licenses are on status "In Compliance" and showing the correct consumption count.

 

Has anyone faced the same issue?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
FY13
Beginner

Although not listed in the Resolved Caveats in the Release Notes, this issue was fixed for me after applying Patch 4.

View solution in original post

13 REPLIES 13
thomas
Cisco Employee

I suggest calling TAC for any Licensing issues.

I also have the same problem except that rebooting didn't fix the issue.  The TAC engineer is looking into it but he has not come up with anything so far. 

Hi David,

 

thanks for your reply. Yes, rebooting fix the issue for a while, but the issue comes back after some time.

I noticed, that my ISE is updating the consumption count correct after some time, and a hour later or so, it is on 0 again.

This is happening once a day.

 

Please keep us up to date if you are able to get it fixed

alintadimitri
Beginner

Cisco ISE Release 3.0 uses Essentials, Advantage, and Premier licenses.

Cisco Identity Services Engine (ISE) is a security policy management platform that provides secure access to network resources. Cisco ISE allows enterprises to gather real-time contextual information from networks, users, and devices.

https://www.cisco.com/c/en/us/td/docs/security/ise/3-0/release_notes/b_ise_30_rn.html#concept_w31_qqk_wmb

@alintadimitri:  How is your post relevant to my and the OP's issue?

I have a similar opened with Cisco TAC.  It is a bug.  The TAC engineer will file the bug today.

Hey David!

 

Are there any updates on this issues? Maybe a hotfix or a workaround?

Thanks

It is still being investigated by Cisco.  In the meantime, Cisco TAC informed that if the count is 0, it means that you are NOT using any in your license.  In other words, you have UNLIMITED license, which is a good thing and I am NOT complaining, LOL...

Thanks for your answer Yeah I thought the same, but I was worried about any enforcement due to this bug.

Okay then, we wait...

 

@KimStade:  Like you I am also afraid of enforcement because the appliance might report incorrect license count and causes other issues

Ok.. So I installed the patch on august 3, so just about a month ago. Since then, my deployment is running without any issues.

I hope it continues to do so.

FY13
Beginner

Although not listed in the Resolved Caveats in the Release Notes, this issue was fixed for me after applying Patch 4.

View solution in original post

KimStade
Beginner

Yeah, it's not listed in the patch notes. But patch 4 also fixes this license bug for me.

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