ISE base license disappeared!

[dnsroot13]

Hi Cisco

we have   ISE-3315-K9 and could see that the base license is totally disappeared

apex and plus license is still there so if there any issue in base license it should also cant work right

is there any cosmetic bug or any other clue .please advise

Cisco Identity Services Engine
---------------------------------------------
Version      : 1.4.0.253
Build Date   : Thu 23 Apr 2015 07:15:49 AM AST
Install Date : Mon 01 Jun 2015 03:58:59 PM AST  

[Gagandeep Singh]

Hi,

What recent change made on ISE. Please share the screenshot of ISE licensing page.

Apex and plus takes one base license for any feature to support.

Is it impacting the production so far. Any Alarm on ISE home page.

Regards

Gagan

[dnsroot13]

Hi Dear,

Sorry for the late response

i could see that base license showing expire.

please find attached file

and end client has renew the apex/plus license

there is no production issue currently

appreciate your quick inputs for the same

also base license how can we renew it

[Gagandeep Singh]

Hi,

Base license is required on top of Plus and Apex. However, they don't contain Base services; a Base license is required to install the Plus and Apex license.

The Cisco ISE license is counted as follows:

• A Base license is consumed for every active session. The same endpoint also consumes Plus and Apex licenses depending on the features that it is using.
• The endpoint consumes the Base license before it consumes a Plus and Apex license.

You have to register or renew for base License using below option

Register Licenses

Before You Begin

Consult your Cisco partner/account team about the types of licenses and number of concurrent users you require for your installation, together with the various packages you can purchase to maximize economy.

---

Step 1	From the ordering system (Cisco Commerce Workspace - CCW) on Cisco's website www.cisco.com, order the required licenses. After about an hour, an email confirmation containing the Product Authorization Key (PAK) is sent.
Step 2	From the Cisco ISE Administration portal, choose the Licensing dashboard Administration > System >Licensing. Make a note of the node information in the Licensing Details section: Product Identifier (PID), Version Identifier (VID), and Serial Number (SN).
Step 3	Go to www.cisco.com/​go/​licensing, and where prompted, enter the PAK of the license you received, the node information, and some details about your company. After one day, Cisco sends you the license file.
Step 4	Save this license file to a known location on your system.
Step 5	From the Cisco ISE Administration portal, choose Administration > System > Licensing. In the License Filessection, click the Import License button.
Step 6	Click Choose File and select the license file you previously stored on your system.
Step 7	Click Import.

http://www.cisco.com/c/en/us/td/docs/security/ise/1-4/admin_guide/b_ise_admin_guide_14/b_ise_admin_guide_14_chapter_0111.html

regards

Gagan

PS:  Please rate it as correct if it helps!!!

[dnsroot13]

Thank you so much ,I will share this with end client and will let you know if they have any other concerns

again thanks for your quick response

[Gagandeep Singh]

Hi,

Please rate it as correct if it helps!!!!

Keep this thread running for future reference.

Regards

Gagan

[dnsroot13]

Hi dear

Can you please confirm if 

Base license is  perpetual License ? And if yes it  should not be expired right 

[Gagandeep Singh]

Hi,

Yes base license is perpetual. Ideally it should not be expired.

Otherwise apex and plus of no use. They both use base license with their features.

i would suggest either opening a TAC case, or if you have the base license file, try uploading it again.

Regards

Gagan

PS : rate if it helps!!!!

[jan.nielsen]

First of, try using another browser to view your licensing page, there are many odd browser problems in the old ISE versions, that can play tricks with you. Also the base license is not time based, so if suddenly disappears, i would sugget either opening a TAC case, or if you have the base license file, try uploading it again.