ISE Guest "Forgot Password" option

[msamadpour]

Hi All -

We have a business case to provide a "forgot password" button on the Guest Registration Portal on ISE (currently running version 2.2).

The use case is that User X registers their device with credentials provided by ISE. After a day or so they have forgotten their login and would like to click the "forgot password" button on the Guest portal self-registration page. Currently, the functionality/flow runs through the Sponsor Portal (which is what we do not want; as we would like to eliminate this requirement from the sponsors)

If this is the incorrect forum, please feel free to move this request to the correct forum.

Thanks in advance!

[Jason Kunst · Accepted solution]

We don’t have a password recovery mechanism

Please reach out through your sales account team to request a feature through our product management team

Perhaps you notify them via sms or email of their credentials so they have a copy of them they could easily reference