ISE v3.5 fresh install with backup from v3.4.. no logs

[dal]

I have installed a new ISE v3.5 where I restored a backup from v3.4

But after this, I cannot see any logs in Operations -> Live Logs

The clients seems to be authenticated OK, but I cannot see any traces of it. Not in Live Logs either.

Anyone else experienced this?

[Mark Elsen]

  - @dal           Check for browser caching effects : connect to ISE with Chrome in Incognito Mode , reject cookies.
                                                                               Do you still experience the same?

 M.

[Marcelo Morais]

@dal ,

 two questions to better understand your issue ...

• The Live Logs data is in MnT, are you also having issues with the Context Visibility (where the data is in PAN) ?
• Are your PAN and MnT in different Nodes ?

[dal]

I didn't stick around to troubleshoot this anymore. But I can say that I tried different browsers, in both private mode and not. It all showed the same thing.

I installed a fresh v3.4 and slapped the backup in there. Also pathed it with patch 4, so it's ready for v3.5. 

I'll keep you posted

[Marcelo Morais]

@dal ,

 please take a look at: Cisco ISE VM-AWS 3.4 - no Radius Live log and Blank Dashboard.

Hope this helps !

[dal]

Upgrading a fully working v3.4 with patch 4 to v3.5 didn't work either. Same result. I only see the logs from before the upgrade.

There is also a new error:

show application status ise

ISE PROCESS NAME                       STATE            PROCESS ID  
--------------------------------------------------------------------
Database Listener                      running          8682        
Database Server                        running          102 PROCESSES
ISE Data Grid Service                  running          13278       
Application Server                     running          15755       
Profiler Database                      running          16179       
ISE Elasticsearch                      running          42879       
AD Connector                           running          64710       
ls: cannot access '/opt/TimesTen/mnt/install/lib/*.jar': No such file or directory
M&T Session Database                   not running                  
ls: cannot access '/opt/TimesTen/mnt/install/lib/*.jar': No such file or directory
M&T Log Processor                      running          62222       
Certificate Authority Service          running          63308       
EST Service                            running          70459       
SXP Engine Service                     running          65462       
TC-NAC Service                         disabled        
PassiveID WMI Service                  running          72359       
PassiveID Syslog Service               running          72807       
PassiveID API Service                  running          73238       
PassiveID Agent Service                running          68248       
PassiveID Endpoint Service             running          73575       
PassiveID SPAN Service                 running          73941       
DHCP Server (dhcpd)                    disabled                     
DNS Server (named)                     disabled                     
ISE Messaging Service                  running          16715       
ISE API Gateway Database Service       running          17392       
ISE API Gateway Service                running          39631       
ISE pxGrid Direct Service              running          46329       
ISE pxGrid Direct Pusher               running          48120       
Segmentation Policy Service            disabled                     
REST Auth Service                      running          51162       
SSE Connector                          disabled                     
Hermes (pxGrid Cloud Agent)            disabled                     
MFA (Duo Sync Service)                 disabled                     
McTrust (Meraki Sync Service)          disabled                     
aciconn (ACI Connection Service)       disabled                     
Workload Connector Service             disabled                     
ISE Prometheus Service                 disabled                     
ISE Prometheus Exporter                disabled                     
ISE Grafana Service                    disabled                     
ISE MNT LogAnalytics Elasticsearch     running          50054       
ISE Kibana Service                     disabled                     
ISE Native IPSec Service               running          16499       
Remote Support Authorization Service   disabled                     
MFC Profiler                           running          53669       
ISE Prometheus Alertmanager Service    disabled                     
Protocols Engine                       running          67196       

Maybe rehire some QA staff, and stop wasting peoples's time, Cisco?

I've wasted hours on this shait

I also maintain another ISE installation, where we ran into a bug with the log collection when patching from v3.4 patch 3 to patch 4:

https://bst.cisco.com/quickview/bug/CSCws17461

This is unacceptable

[Mark Elsen]

  - @dal                      FYI :        https://bst.cisco.com/bugsearch/bug/CSCwq30100?rfs=qvred

   M.