ISE - which support option do I need

[NGJ]

Hi

Can someone explain the difference between the Cisco support offerings for a Virtual ISE (R-ISE-VMC-K9=) I'm about to purchase

I've seen both of these options below across various websites (including the Cisco Community posts), each stating they cover TAC support and software releases for upgrades.

SVS-ISE-SUP-S

CON-ECMU-RISE9KVM

I need to ensure I have TAC support and be able to upgrade to new ISE releases for security patching

Which do I need, and what is the difference?

Thanks

[Arne Bier]

It's a bit of a mystery to me too - I'd ask my favourite partner/distributer rep, or Cisco SE/AM.

Perhaps some information on this page too? 

[Ben Walters]

For ISE support there are 4 options that use the SVS-ISE-SUP-<level> SKU

Basic support provides access to TAC and software releases. So if that is all you want SVS-ISE-SUP-B should be the support SKU needed.

The other options provide different benefits found in this article:

https://www.cisco.com/c/en/us/products/collateral/security/at-a-glance-c45-738999.html

More info on the licensing can be found here too:

https://www.cisco.com/c/en/us/products/collateral/security/identity-services-engine/ise-licensing-guide-og.html

[NGJ]

Thanks for info

I came across the SUP levels before, but also the CON-ECMU-RISE9KVM, which seems to offer TAC and product updates itself.  I'll reach out to our Cisco Account Manager also.