10-27-2013 09:31 PM - edited 03-10-2019 09:02 PM
Hi. We recently purchased an ISE 1.2 appliance (SNS-3415 hardware). It installed fine, but I am unable to access the GUI. When I login to the box and run the following command on the CLI
ISE-12-NS-SD-2/admin# show application status ise
I see the following output:
ISE Database listener is running, PID: 7737
ISE Database is running, number of processes: 38
ISE Application Server process is not running.
ISE Profiler DB is running, PID: 9090
ISE M&T Session Database is running, PID: 8959
ISE M&T Log Collector is running, PID: 9294
ISE M&T Log Processor is running, PID: 9376
% ERROR: ISE SERVICES HAVE BEEN DISABLED BECAUSE
% HARDWARE RNG INTEGRITY CHECK HAS FAILED!
Can anyone help me? What can I do to ensure that the hardware RNG integrity check succeeds. Is it a license issue? Is it faulty hardware? Please advise. I would be very greatful.
Thanks in advance.
10-28-2013 02:05 AM
This RNG Selftests are relevant only to FIPS mode. In non FIPS , we need to check that hardware (kind of self tests), but this shouldn't be causing a application server failure. Have you tried restarting the services or reloading the ISE appliance.
~BR
Jatin Katyal
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10-28-2013 08:37 PM
I worked with a TAC engineer on this and he said one other customer had this issue and the only recourse was reimaging the appliance with the ISE 1.2 ISO image.
I did reboot, restarted services, reset to factory default and none of that worked. It is possible that the issue happened because during setup of the appliance I didn't have network connectivity and went ahead with the setup and configuration of the ISE application anyway. I later had network connectivity but by that time ISE manifested this fault.
Reimaging and ensuring network connectivity during setup the next time around fixed the problem.
10-29-2013 12:06 AM
Thanks for sharing the solution.
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