NAC incorrectly identifies AV

[Viridor_sstamp]

We are using the AnyConnect client (v3.1.04063) and NAC agent (v4.9.3.5). Some of the clients are not successfully detecting that one of the NAC requirements is present (Microsoft Systsem Center Endpoint Protection - is installed and updated to within x days).

I've confirmed this manually and also installed a newer version of the definitions, however this doesn't resolve the issue. Whats the mechanism for the NAC agent detecting the posture requirements, and how do I remediate?

[edwjames]

Sam,

Could you attach:

Screenshot of the AV rules on the NAC and version of MSE.

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Please Rate if helpful.
Regards
Ed